Retail Store Manager
Bridge Talent Solution Ras al-Khaimah
Job Description
Position Overview
The Duty-Free Manager is responsible for overseeing the daily operations of duty-free retail stores. This role ensures a high standard of customer service, efficient inventory management, and consistent sales growth while maintaining compliance with applicable regulations.The manager will lead the duty-free team, ensuring operational excellence and maximizing profitability.
Customer and Reporting Responsibilities- Ensure excellent customer service by training and leading staff to deliver a premium shopping experience.
- Handle customer inquiries, complaints, and feedback to maintain a high level of customer satisfaction.
- Implement promotional campaigns and loyalty programs to boost sales.
Communication & Working Relationships
Internal- Commercial Team
- Training Department
- Procurement
- Other Relevant Departments
- Operational coordination
- Training collaboration
- Liaising for purchase orders
- General coordination for business continuity
- Clients and Vendors
- Negotiation and purchase requests for items
Qualifications, Experience, & Skills
Educational Qualifications- Bachelors degree in Business Administration, Retail Management, or a related field (preferred)
- Certifications in Retail or Assistant Management are a plus
- 57 years of experience in retail management, preferably in a duty-free or travel retail environment
- Proficiency in using point-of-sale (POS) systems and inventory management software
- Strong experience in team leadership and motivation
Other Requirements Safety Accountability and Responsibilities
All staff members have the following safety responsibilities and are accountable to their supervisors and department heads:
- Comply with relevant safety requirements and procedures outlined in organizational safety manuals and management systems
- Adhere to safety standards provided during training
- Report any safety occurrence or system failure to the designated authority or immediate supervisor
- Submit accident/incident reports when applicable
- Support safety audits and investigations as needed
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