Manager Business Support (Projects & Transformation - Wealth Management) UAE National Only

Job Description

Job Purpose:

The position entails owning the backlog of requirements, defining user stories, managing delivery, and aligning with strategic business goals.

Key Accountabilities:

1. Business Analysis & Requirement Gathering

• Capture and document detailed business and functional requirements from WM stakeholders.
• Analyze and interpret business requirements to guide solution development.
• Collaborate with technical teams to translate business needs into system functionality.
• Maintain a roadmap for system & process enhancements in alignment with WM stakeholders.
• Act as process owner, overseeing prioritization and backlog grooming.

1. Project & Process Coordination

• Work with operations and technology teams to enhance workflows, user experiences, and process automation.
• Ensure timely delivery of agreed initiatives by coordinating with internal teams and stakeholders.
• Provide transparency on process changes, risks, and dependencies.

1. Controls & oversight

• Maintain and oversee the maintenance of SOPs, Process documentation & Operational guidelines.
• Contribute to internal & external audits and support remediation actions

1. Counterparty engagement & IT collaboration

• Liaise with external counterparties, review services and delivery.
• Engage with internal IT teams to ensure clear understanding of requirements.
• Mitigate risks related to vendor/counterparty delays impacting project timelines.

1. Product Ownership

• Develop a strong understanding of Wealth Management products and processes.
• Define and manage product vision, roadmap, and backlog.
• Create user stories and acceptance criteria in collaboration with stakeholders.
• Work across teams to deliver enhancements and drive continuous improvement.

Experience & Qualification:

• 5-10 years of experience in private banking, wealth management operations, business support or middle office functions
• Exposure to governance frameworks, regulatory compliance, and technology and digital platforms.

• Bachelor's degree in Business administration, Finance, Economics or related fields (Masters preferred)
• High proficiency in MS Office; knowledge of BI/Reporting tools is an advantage
• Strong communication and interpersonal skills