Guest Service Agent

Job description / Role

Employment: Full Time

Job Description

First impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Novotel Bur Dubai.

Responsibilities and essential job functions include but are not limited to the following:

• Coordinate all Guest Service operations communicating with colleagues to ensure that they are performing their functions in accordance with established hotel standards
• Coordinate prompt and efficient handling of baggage on arrival, during stay and upon departure
• Utilize knowledge of hotel facilities and local merchants and attractions
• Ensure incoming faxes are delivered to Guest rooms within 15 minutes of receiving
• Ensure that a bellman will arrive to collect bags within 10 minutes of a call from the Guest, and will inform the Guest if there is a delay.
• Ensure accurate posting of airport transfer charges to guest rooms and arranges additional transport requirements
• Keep an accurate record of all luggage delivered and collected, as well as all items delivered to rooms

• Excellent communication skills with a friendly and professional demeanor
• Strong customer service orientation with a passion for creating memorable guest experiences
• A friendly personality paired with professionalism and a high standard of personal presentation
• Detail-oriented with the ability to multitask in a fast-paced environment
• Collaborative team player with a positive attitude
• Creative problem-solving skills to address guest concerns effectively
• Proficiency in hotel management software, preferably Opera or similar POS systems
• Basic computer skills and ability to learn new technologies quickly
• Flexibility to work various shifts, including evenings, weekends, and holidays
• High school diploma or equivalent; hospitality-related degree is a plus
• Open manual driver's license
• Previous experience in hospitality or customer service is preferred

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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