Assistant Guest Relations Manager

Job Description

Reinventing Short-Term Renting

As we continue to grow, we are looking for a dedicated and personable Assistant Guest Relations Manager to enhance our guest interactions and uphold our 5-star service standards.

The Role: Assistant Guest Relations Manager

By ensuring smooth operations and fostering strong guest relationships, the Assistant Guest Relations Manager plays a key role in maintaining high satisfaction ratings and encouraging repeat stays.

• Lead and supervise the Guest Relations team, ensuring all guest interactions meet SmartStays 5-star hospitality standards.
• Oversee daily guest operations, including check-ins, check-outs, and special guest requests, ensuring a seamless and efficient process.
• Train, mentor, and manage the Guest Relations team to enhance service quality, guest satisfaction, and operational efficiency.
• Monitor and improve guest experience strategies, focusing on securing positive reviews and encouraging repeat bookings.
• Coordinate with housekeeping, maintenance, and other departments to resolve guest issues promptly and maintain property excellence.
• Conduct property inspections to ensure apartments are guest-ready and meet SmartStays quality standards.
• Handle escalated guest concerns professionally, providing swift resolutions and ensuring guest satisfaction.
• Analyze guest feedback and operational data, implementing improvements to enhance service quality and efficiency.
• Ensure compliance with guest registration processes through platforms like Sakani and DTCM portals.
• Perform check-ins and check-outs as needed, especially during peak times or VIP guest arrivals, to maintain a high level of service.
• Develop and implement team schedules, ensuring proper coverage for 24/7 guest support, including late-night arrivals.

• 3-5 years of experience in a Guest Relations, Front Office, or Customer Service managerial role within a 5-star hotel or luxury holiday home in Dubai
• A valid UAE driving license is required.
• Proven leadership experience, with the ability to train, mentor, and manage a team to deliver high-quality guest experiences.
• Strong problem-solving and decision-making skills, with a proactive approach to guest concerns and service improvements.
• Excellent communication and interpersonal skills, with a guest-first mindset and the ability to build lasting relationships.
• Hands-on experience with guest management, escalations, and complaint resolution in a fast-paced hospitality environment.
• Proficiency in using property management tools such as HostAway, Breezeway, and guest registration platforms like Sakani and DTCM portals.
• Ability to multitask, prioritize, and work under pressure, ensuring seamless operations during peak periods.
• Must be available to start immediately.

• Competitive salary package.
• A leadership role with flexibility based on responsibilities rather than fixed working hours.
• A dynamic workplace culture that values innovation, efficiency, and collaboration.
• Healthcare insurance and employment visa.

How to Apply: Applications are considered on a first-come basis. We look forward to discussing how you can contribute to our team and help us achieve new heights!