Technical Product Manager - GenAI & iXR
Emirates Group Dubai
Job description / Role
Employment: Full Time
About Us
At Emirates, we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better'. Do you want to play a part in that journey and own technical products used by stakeholders and customers across the world?Join us in cosmopolitan Dubai as a technical product manager and make your mark on the aviation world by taking our products to the next level!
Join our technical product management team, where we build effective technology products and services that our customers love. We offer a mix of B2B and B2C products and services in domains such as digital, airline and airport operations, group services, and commercial.Our goal is to continuously evolve our products, enriching them with features that focus on delivering value to our customers and users. If you are passionate about creating impactful technology products and ensuring their success, we invite you to apply and contribute to the innovation and excellence at Emirates Group.
Role Overview
The technical product manager - GenAI & iXR is an expert who understands the technical capabilities of iXR and GenAI, how they can bring value to an organisation, and how to engage the business in the ideation, exploitation, and adoption of the technology whilst evolving the platform capabilities with the evolutions in relevant techno-functional advances within the product strategy and roadmaps.As TPM, you will own the product lifecycle for iXR and GenAI platforms from discovery through to production and iteration; establish the product strategy and governance for the products and experiences designed upon them both with internal teams and external partners like AWS.
You will be responsible for the product standards and coaching of product owners to enable a wider federated delivery organisation to scale leveraging the GenAI and iXR, forming a centre of excellence for enabling value on these innovation platforms.
Key Responsibilities- Collaborate with TPOs (technical product owners), peer groups, vendors, and other IT stakeholder groups to deliver ongoing and future Program Increment Planning (PIs), utilising business value, assessing available capacity, and effectively sequencing and prioritising backlogs.
- Lead a team of TPOs through collaboration, delegation, and empowerment to ensure effective delivery of our technology solutions.
- Collaborate with architecture, engineering, and service management teams to ensure the overall backlogs are balanced to provide a scalable, user experience-optimized, stable, and performant technology product that continually meets business needs. Ensure technical debt, NFRs (non-functional requirements), and system enablers are considered, captured, and cascaded to team backlogs.
- Participate in sprint demos at the team level and assist in the preparation of system demos and other varied levels of involvement across a suite of demos and visual release notes at the team level. Engage in the preparation and delivery of PI demos to the stakeholder group via Inspect & Adapt workshops with the overall goal of driving increased use and adoption.
- Responsible for the quality and integrity of the data held in the product catalogue for your specific products.
- Define a methodology for analysing and responding to target metrics and value post PI delivery, aiming to drive increased use and adoption of our technology products.
- Develop and mentor TPOs, supporting their professional development. Contribute to the TPM peer community in identifying and acting upon opportunities for learning and development, growth, and advancement.
- Maintain the quality and integrity of the data held in the product catalogue and features within the technical and team boundaries, ensure the identification and contribution of risks and dependencies, and ensure appropriate team backlogs reflect any impact.
- Drive the partnership with applicable product vendors, ensuring timely feature and product upgrades, and maximising the product's efficiency and effectiveness. Minimise bespoke customisation and influence business process changes to best utilise vendor-supplied products.
Leadership role: Yes
Qualifications & Experience
To be considered for the role, you must meet the below requirements:
- Degree in a relevant domain, qualified in SAFe Product Owner/Product Manager (POPM) or Agile Product Management (APM).
- 8+ years of total experience, 3 - 5 years of practical experience working as a technical product manager or product owner.
- Well-versed in the tools for the technical product aspects of software delivery.
- Strong communication skills at peer, line, and stakeholder levels, and proven experience in developing (including coaching and mentoring) direct and indirect reports.
- Demonstrated technical or domain expertise, utilising a depth and breadth of knowledge and practical experience within the specific domains or technical areas.
- Demonstrated evidence of knowledge in the technical area and its application.
About the Company
A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.
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