Field Support Engineer

Job Description

A field-based Field Support Engineer role within our team, responsible for the daily supervision, maintenance, and on-site support of a deployed radio communication system at customer (military) locations across the UAE. The role requires close coordination with back-office teams and direct customer interaction, working under daily supervision of a Support Manager.

• Perform day-to-day monitoring of infrastructure components, COTS hardware, radio equipment, and associated application software across sites
• Carry out initial diagnosis and troubleshooting of hardware and software issues
• Identify complex issues and escalate back-office teams with clear technical information and logs
• Coordinate with customer and remote support teams to ensure smooth operations
• Replace faulty hardware devices and components following established procedures
• Deploy software updates and patches in a Linux-based environment
• Execute automation playbooks using Ansible
• Produce incident reports and maintain accurate records of system configurations and changes
• Contribute to updating procedures and technical manuals
• Provide direct technical support to the customer
• Maintain accurate inventory of deployed equipment, tools, and consumables
• Support movement of equipment to/from sites, ensuring proper transport, storage, and labelling
• Track equipment lifecycle (installation, maintenance, return, replacement) using asset management tools
• Key Qualifications
• 3+ years in field support or technical support roles in an operational or customer-facing environment
• Hands-on experience with electronic equipment, IT systems, and radio communication systems
• Experience in defense projects or critical infrastructure (preferred)
• Experience integrating and testing complex systems (a plus)
• Valid UAE driver's license (travel across 20 sites required)
• Must be able to obtain UAE security clearance for military site access
• Experience with Linux-based systems
• Knowledge of radio communication principles
• Familiarity with Ansible or similar automation tools
• Basic understanding of networking, RF equipment, and hardware/software integration
• Excellent communication, coordination, and analytical skills
• Strong reporting capabilities
• Ability to work independently and as part of a team
• Highly responsive and proactive
• French and/or Arabic speaker (Advantage)
• VERTICAL

ENGINEERING