Senior Field Service Engineer
At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to: Hub Service Manager
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Your role and responsibilities
In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customers to identify opportunities in the installed base, to improve system performance and operational performance.
The work model for the role is: Onsite in Abu Dhabi, UAE
You will be mainly accountable for:
- Ensures customer satisfaction by executing Service work according to customer order and expectation in safe manner.
- Creates and maintains a good relationship with customers and understands their needs.
- Identifies new sales opportunities and takes influence in convincing the client for the complete service portfolio.
- Attend jobs with complete preparedness, with at most professional approach and to ensure completeness of the job, following the factory recommended procedures.
- Maintaining service tools and instruments of service engineers and Ensuring tools are calibrated
- Provide technical support to customers during emergencies and Site visits as and when required.
- Ensure good teamwork and networking within the team and across the divisions.
- Follow PCS certification requirements and complete on time and also attend HSE trainings both internal and external before it expires.
- Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
- Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
- Taking actions to identify new service business opportunities for ABB, in close cooperation with customers and other ABB teams.
- Coaching technicians and engineers and supervising complex site activities.
Qualifications for the role:
- Diploma or bachelor's degree in electrical or Electronic Engineering.
- More than 6 years of hands-on service experience on Variable frequency drives.
- Strong electrical or electronics engineering fundamental knowledge. Knowledge on theory, structure, and application, testing ABB VFD experience, product certifications and fault diagnosis/analysis will have added advantages.
- Effective spoken and written communication in English and Arabic
- Basic computer application knowledge for job reporting and communication with MS Office and other common application software
We want you to bring your full self to work your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
BenefitsABB offers a full range of benefits to help you thrive at work and beyond.
More about us
MOSE is a specialized function within ABB's Motion Services Division, focused on delivering high-quality engineering support, technical expertise, and lifecycle services for medium- and high-voltage drive systems. The team plays a critical role in commissioning, troubleshooting, maintenance, and modernization of drive solutions across various industrial sectors such as oil & gas, utilities, and manufacturing.
MOSE engineers are highly skilled professionals with strong domain knowledge in power electronics, automation, and field service operations. They ensure reliable system performance, support customer operations with fast response to critical issues, and contribute to continuous improvement in service delivery and operational excellence.
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Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.