[ref. c3958617] Education Associate - Abu Dhabi

Job description / Role

Education

Job description

Lift, push, and pull 15kg; and work in varying shifts/hours based on business needs, to include opening, mid-, and closing shifts; weekends, and holidays.

Job scope:

• Proactively interacts with all guests in a friendly and professional manner
• Delivers the education facts on the assigned attraction/exhibit
• Maintains theme park's knowledge to provide updated information to the guests
• Handles guests' concerns and queries, provides appropriate resolution, and available and achievable service recovery as needed
• Prepares educational materials and maintains their professional appearance
• Ensures all departmental checklists are consistently completed and informs line manager for any tasks that require action
• Fosters a culture of human and animal safety by following all safety policies and practices in accordance with HSE policy and department's SOPs
• Promotes products, services, and activities available to the guests
• Completes all required trainings and maintains professional development and competencies
• Maintains cleanliness and organization of the workplace for designated areas
• Performs other duties as assigned

To be considered for this role, you will need:

• High school diploma / bachelor's degree or equivalent experience
• 1 year of experience in customer service
• Experience in zoological and/or theme park setting is a plus
• Outgoing personality
• Excellent skills in customer/guest interaction
• Excellent English communication skills, verbal and written
• Basic knowledge of educational principles and instructional design models
• Basic computer skills, including MS Office applications

Interested in this opportunity? Apply now!

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