Assistant Guest Relations Manager - Executive Lounge - Jumeirah Mina Al Salam
Job Description
About Jumeirah:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences.Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the worlds most discerning travelers.
About Madinat Jumeirah:
Set along a two-kilometers stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr.Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids clubs and some of the regions most versatile event and conference spaces.
About the Job:
An opportunity has arisen for an Assistant Guest Relation Manager to join the Executive lounge team in Jumeirah Mina Al Salam.
The main duties and responsibilities of this role include:
- Present a professional and welcoming demeanor to arriving customers, efficiently allocate and seat guests, and ensure a full understanding of the sequence of service standards.
- Manage customer complaints and feedback calmly and professionally, gather all relevant information, and communicate issues to management.
- Manage the booking system to optimize reservations, maximize covers, and ensure efficient operation of the restaurant.
- Have comprehensive knowledge of all products, confidently describe them to customers, and take orders accurately by asking relevant questions.
- Handle function bookings, liaise with Front of House (FOH) and Back of House (BOH) teams and clients to ensure seamless and well-planned events.
About You:
The ideal candidate for this position will have the following experience and qualifications:
- Bachelors Degree in Hospitality or any other relevant field.
- 3-5 years of experience in a luxury Hotel.
- Software competencies Microsoft Office programs (Advanced).
- Leadership and team management skills.
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Comprehensive healthcare and life insurance coverage
- Paid annual leave entitlement
- Performance-based incentives tailored to your role
- Competitive tax-free salary paid in UAE Dirhams (AED)