Officer - WPS Operations - ref. b87492303

Job Description

Job Purpose

To perform the responsibilities of the WPS Operations, support the Central Operations to ensure assigned operations are effectively and efficiently performed.

• Process Customer On boarding as per the procedure, and capture details accurately in the Core system.
• File and retain documents for Customers on boarded at Central Operations
• Process Card Holder Files, Salary Files and other relevant files and tasks in a timely manner, and accurately as per Customer instruction without any errors, mismatch of data and duplication or deletion
• Process approved Refunds and Returns within the agreed TAT
• Maintenance records relevant to the WPS Processing as per internal and regulatory requirements.
• Provide excellent Customer Service is provided to internal Customers, as well as to external Customers dealing with the department
• Maintain excellent working relationship with all Business Team/functions such as Sales, Relationship team and other Departments to address service issues
• Adhere to all applicable internal policies and regulatory requirements related to Card issuance and WPS processing
• Assist in preparation of Reports required for monitoring daily tasks and activities of the Department
• Escalate issues and areas of risks to the Department Head and Management Team members as necessary
• Process by validating the authentication of the ancillary service requests (Replacement/SOA/Dispute Claims/Pin rest etc.) received from branches/sales team/Relationship officers on cards services
• Complete assigned processed related to WPS accurately and in a timely manner

Job Requirements

Qualifications:

• Bachelor&aposs degree in any field

Experience:

• Minimum 2 years in a Banking/Financial environment with WPS operations.
• Minimum 2 years of experience working with Exchange (UAE based experience preferred)

Knowledge & Skills:

• Knowledge of Payroll and WPS Systems/Platforms.
• Knowledge of Exchange House operations, specifically of WPS /Payroll.
• Analytical and methodical approach
• Results-oriented
• Excellent communication and listening skills
• Fluent in written and oral English