Senior Product Manager -
Job Description
Product Manager – CRM & Customer Platforms
About the Rol
e
We are looking for a Product Manager to lead the evolution of our CRM and customer data ecosystem, creating a single source of truth across the busines
s.As the organisation continues to scale, different teams have adopted their own tools, processes, and customer data structures. Your role will be to unify these systems, improve data quality, and ensure customer information is managed consistently across the organisatio
n.Working closely with technology, data, and business stakeholders, you will drive CRM strategy, platform optimisation, and customer data initiatives that improve operational efficiency and customer visibilit
y.Key Responsibilit
- ies
- uth.Drive CRM platform improvements, consolidation projects, and data governance initiati
- ves.Work closely with business teams to understand workflows, identify pain points, and deliver scalable soluti
- ons.Define and manage CRM integrations across marketing, customer support, analytics, and operational syst
- ems.Partner with engineering and data teams to deliver high-quality product outco
- mes.Establish success metrics focused on user adoption, data quality, and business imp
- act.Influence stakeholders across multiple teams and functions to drive alignment and adopt
What We're Lookin
- g For
- milar.Strong understanding of customer data, identity management, and CRM archite
- cture.Experience leading platform transformation, consolidation, or data migration pro
- jects.Excellent stakeholder management and communication s
- kills.Strong technical understanding of integrations, APIs, and data
- flows.Outcome-driven mindset with a focus on adoption, scalability, and business
Nice
- to Have
- inesses.Exposure to marketing automation, customer support, or customer engagement pl
- atforms.Experience working across multiple business units or produc
- t lines.Familiarity with Jira, Linear, Productboard, or similar product managemen
This is an opportunity to play a key role in shaping how customer data is managed across a growing organisation while delivering meaningful impact across both technology and business f
unctions.