Store Supervisor -Travel Retail - Dubai

Job Description

Reed Recruitment Middle East is currently looking for Store Supervisors for Dubai and Abu Dhabi location

Job Purpose:

This role also involves team coaching, brand training, and reporting to elevate the brands presence within the travel retail environment. The candidate will be based at a key location and will also be directly responsible for achieving sales targets.

Key Responsibilities:

• Drive sales performance across all assigned Duty Free POS and ensure monthly/quarterly sales targets are achieved.
• Set and monitor individual and team sales objectives with structured follow-ups.
• Collaborate with the Travel Retail Manager to identify business opportunities such as increased exposure, cross-branding and premium placements.
• Collaborate with the manager to design and implement effective incentive schemes and performance-driven campaigns to enhance team motivation and productivity.

• Supervise and motivate a team of frontline staff, ensuring alignment with Groups luxury retail standards.

• Lead brand knowledge sessions to enhance product expertise across all categories and collections.
• Organize and coordinate regular training sessions to ensure consistent knowledge, service, and operational excellence.
• Provide constructive feedback, performance evaluations, and training plans to encourage individual development and career growth.

• Ensure a consistent luxury service experience aligned with customer service standards.
• Train staff on handling customer objections, upselling, cross-selling, and building lasting client relationships.
• Handle escalated customer queries professionally and follow up on customer concerns to ensure satisfaction and retention.

• Enforce and uphold grooming standards as per guidelines across all Duty Free POS.
• Ensure staff maintain a polished appearance, professional posture and personal hygiene in line with brand and retailer expectations.
• Regularly inspect and correct grooming, uniform compliance, and presentation to reflect the prestige of the brand.

• Guarantee the execution of brand standards across all locations, including visual merchandising, assortment, and novelty presentation.
• Monitor competitive activity and provide regular market intelligence.

• Submit regular performance reports covering daily sales, staff productivity, training, feedback, competitor insights and operational issues to the Manager - Travel Retail.
• Maintain comprehensive schedules including monthly rosters, airport passes, annual leave records, shopfloor visit, travel plan and training calendar.

Requirement :

• 35 years experience in a similar supervisory role within the luxury retail, watches, or travel retail environment.
• Bachelors degree in Business, Marketing, or a related field preferred.
• Experience working with high-end brands or within a structured retail groups will be a strong advantage.

Skills:

• Strong leadership and coaching capabilities
• Good knowledge of brands within the companies portfolio
• Sales-focused with sharp analytical and reporting abilities
• Excellent communication and interpersonal skills
• High attention to detail in grooming, service delivery, and brand presentation
• Proficiency in using Microsoft office (excel, PowerPoint etc)
• Strong understanding of duty free operations, customer profiles and airport retail dynamics

Salary -AED 8,000-12,000