[ref. a13516502] Executive - Community Management - Dubai Holding Community Management
Job Description
About Dubai Holding Community Management:
Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.
At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.
Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents&apos concerns promptly and effectively
We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.
About the Role:
The Executive - Community Management is responsible for assisting in the daily management and operations of assigned communities, ensuring efficient service delivery, promoting resident satisfaction, and contributing to the overall quality of living within Dubai Holding Community Management&aposs portfolio.This role supports effective communication with residents and compliance with community standards.
The main duties and responsibilities of this role:
- Operational Support & Coordination:
- Assist in the daily operations and administration of assigned communities, including monitoring maintenance, cleanliness, and security.
- Support the coordination with service providers and contractors to ensure adherence to Service Level Agreements (SLAs).
- Conduct routine site visits and inspections to observe community conditions and identify minor issues.
- Resident Communication & Support:
- Act as a point of contact for resident inquiries, complaints, and requests, ensuring prompt and polite responses.
- Log all resident feedback and issues accurately in the system for tracking and resolution.
- Assist in disseminating important community information and updates to residents.
- Educate residents on community rules and regulations to promote compliance.
- Documentation & Administration:
- Maintain accurate records and documentation related to community management activities, including resident interactions, service requests, and operational logs.
- Assist in preparing reports on community conditions, service quality, and resident feedback for the Senior Officer.
- Support the issuance of No Objection Letters (NOLs) for community activities, ensuring adherence to guidelines.
- Financial & Compliance Assistance:
- Assist in monitoring service charge collections and following up on outstanding payments under supervision.
- Support the Senior Officer in ensuring compliance with community rules and regulations, identifying and reporting non-compliance issues.
- Health, Safety, and Environmental (HSE) Responsibilities:
- Ensure full compliance with DHCMs Health, Safety, and Environmental (HSE) Policy, governance framework, and standards by conducting all tasks according to HSE procedures, attending mandatory training, actively reporting hazards, near misses, or incidents, and utilizing appropriate Personal Protective Equipment (PPE) as identified in risk assessments.
About you:
The ideal candidate will have the below qualifications and experience:
- Bachelor&aposs degree in business administration, Property Management, or a related field.
- Minimum of 1-3 years of experience in community management, property management, or customer service, preferably in the real estate sector.
- Basic understanding of community living concepts and property operations.
- Strong interpersonal and communication skills, both written and verbal.
- Good organizational and administrative skills, with attention to detail.
- Basic problem-solving abilities.
- Customer-centric mindset.
- Proficiency in Microsoft Office Suite.
- Ability to work effectively as part of a team.
About Benefits:
At Dubai Holding, we&aposre committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment.We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.