Technical support (34863)

Job Description

Job Description :

Our Client is seeking a technically skilled and detail-orientedIT Support Specialistto manage and support internal IT systems, with a strong emphasis onExcel-based reportingandSQL database management. The ideal candidate will ensure smooth IT operations, provide user support, and contribute to data-driven decision-making.

Key Responsibilities:

• Provide first-line technical support to staff across hardware, software, and network issues.
• Maintain and troubleshoot Microsoft Windows systems, printers, VPNs, and office networks.
• Develop and maintain Excel-based reports, dashboards, and templates using advanced formulas, pivot tables, and macros.
• Write and optimize SQL queries for data extraction, reporting, and system integration.
• Assist in onboarding new employees with system access and setup.
• Monitor system performance and apply updates, patches, and security configurations.
• Document technical issues and resolutions for future reference.
• Collaborate with other departments to understand and support their IT and data needs.

Required Skills & Qualifications:

• Proven experience in IT support or helpdesk roles.
• Proficiency inMicrosoft Excel(including pivot tables, VLOOKUP, macros).
• Strong knowledge ofSQLfor querying and managing databases.
• Familiarity with Windows OS, networking, and office hardware.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks.

Preferred:

• Experience with ERP or CRM systems.
• Knowledge of data visualization tools (e.g., Power BI).
• Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or similar.