Front Office Assistant
Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa Dubai
Job Description
We are seeking a dedicated and service-oriented Front Office Assistant to join our team. In this role, you will play a vital part in delivering seamless guest experiences by providing a warm, professional welcome and ensuring smooth front desk operations.Your ability to anticipate needs, manage details, and uphold service standards will contribute to a lasting first impression for every guest.
Responsibilities:
- Welcome and assist guests with check-in, check-out, and throughout their stay
- Handle guest inquiries, requests, and concerns with grace and efficiency
- Maintain accurate room status and ensure seamless communication with housekeeping and other departments
- Uphold Marriott service standards to ensure an elevated guest experience
- Support the Front Office leadership team in daily operations as needed
Requirements:
- Previous front office or customer service experience in a hotel or luxury hospitality environment
- A composed, guest-first approach and excellent communication skills
- Confidence in handling systems and multitasking in a fast-paced setting
- A team player who values inclusivity, respect, and attention to detail
- Flexibility to work shifts, including weekends and holidays
What We Offer:
- A dynamic and inclusive work environment in one of Dubais leading luxury resorts
- Opportunities for career growth and continuous learning
- Competitive salary and benefits package
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