Spa Receptionist - Abu Dhabi
Job description / Role
Employment: Full Time
Company description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job description
As the first point of contact for the Thalassa Sea & Spa, the Spa Receptionist warmly welcomes guests, manages reservations, and provides exceptional service that reflects Sofitel’s French art de vivre. The role is central to ensuring a smooth and luxurious spa journey, upholding both operational excellence and guest satisfaction.
Key responsibilities:
- Greet all spa guests with warmth and professionalism, ensuring a personalized and luxurious welcome.
- Manage spa bookings, confirmations, cancellations, and follow-up calls efficiently using the spa reservation system.
- Maintain thorough knowledge of spa treatments, wellness products, and promotions to guide guests accordingly.
- Handle check-ins and check-outs smoothly, ensuring accurate billing and record-keeping.
- Ensure the reception and waiting areas are impeccably clean, tranquil, and well-stocked with brochures and amenities.
- Respond promptly and professionally to telephone, email, and in-person inquiries.
- Coordinate with therapists and spa attendants to manage schedules and flow of services.
- Promote spa retail products and assist in meeting monthly sales targets.
- Uphold confidentiality and privacy standards at all times.
- Handle guest concerns or complaints with empathy and discretion, escalating issues when necessary.
- Minimum 2 years of experience in a spa, wellness, or luxury hospitality environment.
- Excellent communication skills in English; knowledge of Arabic or French is an asset.
- Proficient in Microsoft Office and spa reservation software (e.g., Book4Time, SpaSoft).
- Strong organizational skills and ability to multitask in a calm and composed manner.
- Impeccable grooming, polished presence, and a warm, engaging personality.
- Knowledge of wellness, skincare, and luxury spa services is highly preferred.
- Flexible to work shifts, weekends, and public holidays.
Why join us:
Additional information
Your team and working environment:
Sofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star luxury hotel with 262 luxury rooms and suites including 1 royal suite, 6 opera suites, 21 prestige suites, 32 club millesime rooms, 202 luxury rooms, 5 restaurants and 4 bars, 1 grand ballroom, 2 meeting rooms, beach club, kids club and the first Thalassa Spa in the Gulf Cooperation Council countries (GCC).
Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Function: Administration & SecretarialCompany Industry: Travel, Hotel & Tourism
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