[ref. q79399001] Reservations Agent
Job description / Role
Employment: Full Time
Company description
Fairmont The Palm is a luxury, world- class resort located on the iconic Palm Jumeirah Island in Dubai.
A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo
- Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others.
- The Art Of Well Being and the Fairmont Falcons Kids' Club.
- Handle group and individual reservations inquiries via email, phone and WhatsApp according to the stringent reservations standards set forth by management to enhance guest engagement and maximize overall hotel revenue
- Aim to upsell rooms and other services to maximize the profitability of the company
- Be fluent in all Accor distribution and reservations systems, Accor rate architecture and revenue practices
- Collaborate and cooperate with other departments as needed
- Create reports or partake in projects as directed by management
- Assist other business units as and when needed
- Minimum 1 year as a reservations agent
- Knowledge of Accor distribution and reservation systems is preferable
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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