Spa Supervisor

Job Description

Department: Operations Spa

Job Purpose

You are a dynamic, guest-facing leader who leads by example, motivates your team, and ensures every guest interaction reflects our brand standards and values.

1. Sales & Revenue Growth

• Proactively drive daily, weekly, and monthly sales targets across services and retail.
• Maximize treatment room utilization and minimize booking gaps by implementing effective scheduling practices.
• Identify and act on upselling and cross-selling opportunities.
• Support marketing initiatives, in-branch promotions, and loyalty programs to boost customer retention and revenue.

1. Operational Excellence

• Ensure smooth and efficient spa operations across all touchpoints: front desk, treatment rooms, retail, and guest areas.
• Monitor booking trends and resolve dead space in the schedule to optimize capacity.
• Collaborate with the Reception Supervisor on fair and effective staff scheduling and shift coverage.

1. Team Leadership & Development

• Foster a high-performance team culture through ongoing mentoring, coaching, and feedback.
• Conduct regular performance reviews, track KPIs, and support staff in meeting and exceeding standards.
• Deliver in-house training and onboarding for new team members in line with SensAsia protocols.
• Promote a positive, supportive, and inclusive workplace environment.

1. Guest Experience Management

• Be present and engaged during peak hours to ensure smooth operations and assist with guest needs.
• Handle guest concerns promptly and professionally, ensuring complete resolution and follow-up.
• Ensure all team members deliver impeccable service in line with SensAsias brand standards.
• Lead by example in creating a welcoming, warm, and attentive guest experience.

1. Compliance & Standards

• Conduct daily spa audits and checklist reviews; reward excellence and address gaps.
• Maintain hygiene, safety, and cleanliness standards across the facility.
• Ensure staff adhere to operational guidelines, SOPs, and grooming standards.

1. Flexibility & Ownership

• Take initiative in identifying issues and implementing solutions without needing daily supervision.
• Be adaptable in supporting operational or team needs including schedule adjustments or additional duties.
• Act as a liaison between staff and senior management, ensuring transparent communication.

• Fluency in Arabic is required for effective communication with clients and team members.
• Strong proficiency in English, both written and spoken, is essential.
• Minimum 2 years experience in a supervisory role in spa, wellness, or hospitality industry.
• Strong understanding of spa operations, retail dynamics, and team management.
• Demonstrated ability to drive sales and improve team performance.
• Exceptional communication, interpersonal, and conflict-resolution skills.
• Energetic, approachable, and guest-focused personality.
• Proficiency in Fresha is an advantage.

• A collaborative and inspiring work environment.
• Opportunities for professional development and internal growth.
• Competitive compensation package with performance-based incentives.