Assistant Manager - Learning & Development, Employee Onboarding
Wynn Al Marjan Island Ras al-Khaimah
Job Description
General Purpose
The Assistant Manager Learning and Development supports the strategic execution of training and development initiatives across the property. This role plays a key part in delivering seamless onboarding experience, managing learning systems, and supporting the design and delivery of engaging training programs.Working closely with the Director of L&D, this position ensures that all learning activities align with Wynn's luxury service standards and operational goals.
Essential Duties & Tasks- Oversee the full onboarding journey, including orientation and probation, ensuring departmental onboarding programs are in place and aligned with company standards
- Support the Director in the design, development, and implementation of learning initiatives across departments
- Apply project management skills to coordinate multiple training programs with competing deadlines
- Co-manage the Learning Management System (LMS), including course creation, audience management, and multimedia content development
- Track and coordinate attendance for mandatory training sessions and property-wide learning events
- Collaborate with Wynn Resorts training partners to share best practices and leverage shared resources
- Mentor junior L&D team members and support their professional development
- Conduct regular reviews of training effectiveness and recommend improvements
- Maintain project timelines, manage resources, and work independently with minimal supervision
- Report to the L&D Manager and perform additional responsibilities as assigned
- Bachelor's degree in Business, Hospitality, or a related field preferred
- Minimum 2 years of experience in training/facilitation and hotel or casino operations, or an equivalent combination of education and experience
- Experience in frontline hospitality operations with a strong understanding of luxury service standards
- Proven ability to design and deliver engaging training through instructor-led sessions, on-the-job learning, and digital platforms
- Excellent verbal and written communication skills with the ability to engage all levels of the organization
- Strong organizational and time management skills; able to manage multiple priorities under pressure
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint); experience with design software is a plus
- Familiarity with Learning Management Systems and eLearning development tools preferred
- Flexible schedule, including availability on weekends and holidays as needed
- Professional appearance and adherence to company standards
AlshayaRas al-Khaimah
behavior, and loyalty program integration.
Minimum on the job experience
5+ years in Learning & Development or Customer Experience roles, with a proven track record in designing programs that drive business results in retail or luxury sectors.
About...
Ras al-Khaimah
They're Looking For:
• A passionate and dedicated teacher with a strong commitment to fostering a love of learning
• An educator who can create engaging and dynamic lessons that meet the needs of diverse learners
• A professional who can effectively...
GEMS EducationRas al-Khaimah
of curriculum and subject matter.
• Plan and deliver quality lessons to motivate students. Create and utilise appropriate materials and the classroom environment to cater for different learning styles.
• Show written evidence of planning and preparation...