MCA Operational Performance Director
Job Description
Minimum Required Qualifications
Education:
Bachelor's degree in engineering or a related technical discipline (Master's preferred).
Technical knowledge:
- Experience in testing, inspection, certification activities is a plus
- Practical experience of lean methods, 5S, standardized work, problem solving, VSM, Kaizen, Hoshin Kanri with evidence of real sustainable financial and behavioral results
- Project management certificate or experience
- Advanced Office 365 skills
Experience:
10+ years professional work experience, preferably in the testing, inspection, certification activities
Role Purpose:
The Performance Manager drives business profitability across the Middle East, Caspian & Africa (MCA) region by deploying strategic process improvement initiatives and digital transformation programs. Leading a team of Area Performance Directors and support staff, this role executes modernization of operations, optimizes workflows, and establishes a culture of operational excellence that enhances client experience and Bureau Veritas efficiency.
Responsibilities:
Strategic Performance & Profitability Leadership- Establish annual profitability targets for MCA countries and deploy prioritized process improvement projects to achieve group-level performance goals
- Partner with underperforming business units to diagnose operational challenges and implement corrective actions
- Monitor LEAP 28 TIQ and Performance indicators to track progress and drive sustained improvement
- Lead strategic deployment of digital systems to modernize and optimize field operations and workflows across the region
- Drive digitization of harmonized processes in partnership with the Digital Transformation (DxT) team
- Deploy Tableau digital cockpits and comprehensive TIQ/Performance KPI visualization tools
- Establish governance frameworks with HR, M&S, Finance, DxT, HSSE, and P&L leaders to optimize digital system adoption
- Establish and monitor process improvement projects across regions, areas, and countries
- Review operational and administrative processes using lean methodologies to eliminate waste and streamline workflows
- Identify alternatives (shared services centers, resource transfers, etc.) to optimize production capacity
- Harmonize and replicate best-practice processes across MCA for consistency and scalability
- Ensure end-to-end process traceability from opportunity identification through cash collection
- Direct Area Performance Directors and support team in executing improvement initiatives and monitoring adoption
- Drive alignment through clear communications on process changes and performance expectations
- Embed operational excellence as a day-to-day practice and champion continuous improvement