Inside Sales Supervisor

Job Description

With visibility across all product lines, you&aposll help drive revenue growth by improving efficiency, ensuring process discipline, and spotting upsell and cross-sell opportunities.

Requirements

• Lead the team. Supervise inside sales staff, facilitate regular team meetings, and coordinate workload distribution
• Improve quality. Ensure accuracy, completeness, and compliance of all inquiry and quote processes.
• Drive performance. Monitor quote-to-order conversion rates, call activity, and lead progression, ensuring accountability to targets.
• Support improvement. Use data analytics to identify trends, streamline processes, and raise team performance
• Engage Key Stakeholders. Handle urgent or complex customer and supplier interactions requiring supervisory input

• Minimum 3 years of experience supervising a sales team
• Bachelor&aposs degree preferred in business, technical, or related field
• Proficiency in Epicor ERP and HubSpot CRM (or equivalent)
• Strong data analysis, reporting, and process management skills
• Excellent prioritisation, coordination, and problem-solving abilities
• Familiarity with AI tools (e.g., ChatGPT, Copilot) is an advantage
• Based in or able to commute to JAFZA, a valid UAE driver&aposs license is an advantage

• Purpose-driven culture. We do business the right way, upholding safety, quality, and transparency
• Reciprocity & trust. We value mutual respect and open communication, supporting growth through shared success
• Innovation & agility. Your ideas help us improve continuously and drive sustainable impact

Ready to step up and lead Apply today! We&aposre excited to meet you.