Relationship Manager- Employee Banking

Job Description

Job Description

Responsibilities:

• Seek out and source new clients by developing networks and independently identifying and developing relevant resources for sales and business development
• Work independently on customers needs
• Identify and develop resources relevant to business development and sales goals
• Liaise with concern team to ensure top level client experience in all cases of client interactions from follow up to delivery
• Attract, as well as retain clients by developing highly creative outreach strategies along with marketing department in the organization
• Work in line with the operational procedures of the organization towards its revenue generation and sales growth goals
• Work collaboratively with the Marketing to develop creative outreach strategies to attract and retain clients
• Continuously review the current processes to find better ways of working
• Manage CIB relationships and direct the fulfilment team to execute business in the EB client premises
• Grow portfolio of Employee Banking Clients by desired percentage
• Organise Helpdesk / Induction activities at client premises in order to generate business revenues by extension on Retail asset products and services.
• Lead generation and management through FAB CRM systems
• Act as the focal point for customer enquiries
• Exceed expectations by increasing standards ofcustomer service also ensure affective complaint management (Addressing customers concerns, at your door services, enhanced TAT...etc.)
• Effective Management of Bulk Account opening process for the employees of the targeted CIBG/ TML customer
• Constantly design and execute strategies to increasing business penetration within the region
• Liaise with Corporate & Investment banking, business banking team to provide their clients with a complete package on retail banking proposition
• Drive multi product sales with a focused approach on increasing corporate profitability
• Monitor emerging opportunities in Market, Industry and Competition and share information with the Business Intelligence team to keep plans/ strategies agile and improvise in a changing landscape
• Work closely with strategic alliances within PBG sales and distribution
• Adhere to the Standard Operating Procedures, Policies and Code of Conduct of the bank

Skills:

• Strong relationship management skills
• Ability to grow and maintain relationship with any individual, irrespective of the background and type of personality
• Possession of good sense of humour
• Strong written and verbal communication skills
• Strong creativity and critical thinking abilities
• Ability to work with recent technological applications relating to daily tasks
• Strong detail-orientation and top level self-organization
• Ability to perform multiple tasks simultaneously
• Willingness to put in more working hours, even at odd times
• Possess reliable problem-solving ability

• Bachelor Degree - Preferably a Master's Degree
• 5 years relevant experience in the banking sector