Client Relationship Manager
Job description / Role
Employment: Full Time
Company description
We are seeking a talented individual to join our team at Guy Carpenter. This role will be based in Dubai.
As a client relationship manager, you will act as a liaison between clients, internal teams, and vendors, ensuring quality service delivery and fostering strong relationships. This role requires a seasoned professional who can manage projects independently, support teammates, and collaborate effectively with stakeholders across the organization in different locations.
We will count on you to:
- Serve as the first point of contact for day-to-day communication with designated clients, managing individual projects to completion and following up on correspondence.
- Develop an understanding of client businesses through research and prepare peer benchmarking studies for client and team use.
- Manage day-to-day aspects of designated accounts, including contract development, information gathering from carriers and colleagues, and organizing meeting logistics.
- Participate in industry events and conferences to build a strong professional network and represent the company.
- Lead meetings with clients and Marsh colleagues to deliver consulting advice.
- Address account concerns or issues in a timely manner, applying judgment on when to escalate matters to senior colleagues.
- Report on relationship satisfaction to ensure mutual understanding both internally and externally.
- Maintain fluency in the company's and carriers' products, colleagues, and operations to enhance service delivery.
- Serve as the project or account manager for larger initiatives or complex accounts, implementing action plans and monitoring progress.
- Draft and supervise the completion of essential project documents intended for clients.
- Conduct and refine data analyses to support proposal creation and client presentations, upholding business and compliance standards.
- Develop strong relationships with professional counterparts at client organizations.
- Collaborate with senior colleagues and product specialists to identify account needs and opportunities for tailored services and products.
What you need to have:
- Strong communication and interpersonal skills.
- Ability to manage multiple projects and priorities effectively.
- Proficiency in data analysis and presentation preparation.
- Deep industry knowledge.
- Proactive relationship management.
- Networking and industry engagement.
Why join our team
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Guy Carpenter, a business of Marsh McLennan, is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.Office-based teams will identify at least one /"anchor day/" per week on which their full team will be together in person.
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