Graduate Application Engineer (UAE Nationals Only)

Technical Support:

• Provide technical assistance and support to end-users, troubleshooting software issues related to their defined scope of work.
• Respond to helpdesk tickets, emails, and calls in a timely and efficient manner
• Root Cause Analysis to identify issues and provide recommendations for avoidance in the future

System Administration:

• Assist in the installation, configuration, and maintenance of computer systems and networks within their defined scope of work.
• Monitor system performance and ensure proper functionality

License Management:

• Update and manage contracts for licensing with vendors in appropriate system
• Mange software requests
• Create and manage Procurement Requests for software’s
• Monitor software license usage for utilization and other trends

Database Management:

• Data entry and management of data
• Execute database queries for data retrieval and analysis

Documentation:

• Create and update technical documentation, including system configurations and user manuals.
• Contribute to the Knowledge Management database and Chatbot database

Collaboration:

• Collaborate with cross-functional teams, including developers, system administrators and super users
• Be part of a team for project execution of T&T projects as required
• Develop and present to various functions within the business on a variety of topics
• Develop Power BI reports for various dashboards
• Analyze data and present results

• Bachelor’s degree in business, information technology or related field
• Ideally ECBA or similar Business Analysis certification
• Knowledge of ITIL standard is desirable

Skills Requirement:

• Good Level of understanding of technology
• A detail oriented individual and with a good understanding of the Kent business
• The ability to work with multiple stakeholders across multiple workstreams concurrently
• Ability to communicate complex information effectively to non-technical stakeholders
• Must be pragmatic – ability to pivot and adapt to changing priorities or challenges
• Experience with business reporting tools and databases such as Power BI, Tableau, Monday.com, SQL or similar
• Experience with programming in various language’s is advantageous
• Experience in designing, implementing, and driving adoption of analytics dashboards or other data visualization outputs
• Strong problem-solving skills

Communication:

• Good oral and written communication and skills
• Ability to present information to various business teams

Core Competencies:

• Teamwork & Collaboration: Pragmatic and supportive team player, helping build collaborative relationships with colleagues across Kent Group.
• Communication: Emotionally intelligent individual with ability to listen, empathize and understand the impact of nonverbal communication. Engaging individual able to facilitate and present to groups of stakeholders.
• Critical Thinking: Creative problem solver using reasoning to analyze issues, make decisions, and solve problems.
• Self-Starter: Proactive, “Can-Do” attitude and commitment to go the extra-mile to meet any committed timelines, and willing to fill gaps identified on the program.

Technical Skills:

• Experience in programming languages (e.g., Java, Python, C#) is desirable.
• Familiarity with operating systems (Windows, Linux) and server administration.
• Knowledge of networking protocols and infrastructure.

Problem-Solving:

• Strong analytical and problem-solving skills.
• Ability to troubleshoot and resolve technical issues efficiently.

Teamwork:

• Ability to work collaboratively in a team environment.
• Willingness to learn and adapt to new technologies.

Certifications (if applicable):

• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals can be a plus.
• HSE: Maintain standards of HSE and comply with Company’s Health, Safety & Environment Management System requirements. Take reasonable care of one’s own health and safety and that of others in the workplace