CRM Support

apartmentVirtusa placeDubai calendar_month10/04/2026

Job Description

Job Title

Power Platform Dynamics 365 CRM Support Engineer (Power Apps & Dataverse)

Required Qualifications

3–6 years supporting Dynamics 365 / Power Platform solutions in production.

Strong Understanding Of

Canvas Apps: delegation, performance, controls, Patch/Collect/With, offline strategies.
Model-Driven Apps: forms, views, business rules, command bar, JS events, PCF basics.
Dataverse: tables, relationships, alternate keys, plugins, web hooks, column types.
Power Automate: triggers, concurrency, retries, error handling, expressions, approvals.
Plugins/Custom APIs: C#, .NET, Dataverse SDK, execution contexts, service protection limits.

Web Resources: HTML/CSS/JS, form scripting, Xrm APIs, FetchXML.

Familiarity with ALM using Solutions, Environment Variables, Connection References.

Hands-on with Azure DevOps/Git for version control & pipelines.

Strong troubleshooting skills using Power Platform Admin Center, Plugin Trace Logs, Flow Run History, Monitor (Canvas), Chrome DevTools, Fiddler/Postman.

Nice-to-Have

Experience with Azure Functions, Service Bus, Key Vault, App Registrations.

Knowledge of PCF development, TypeScript.

Exposure to Power BI embedding and Teams integration.

Microsoft Certifications (e.g., PL-200, PL-400, PL-600).

Core Competencies

Analytical problem-solving & structured debugging.

Clear written and verbal communication with business users.

Customer-centric mindset with ownership of outcomes.

Prioritization and time management across concurrent tickets.

Documenting SOPs and building reusable knowledge artifacts.

Key Performance Indicators (KPIs)

Incident SLAs: % resolved within target (e.g., P1: 4 hrs, P2: 8 hrs, P3: 2 days).

Mean Time to Resolve (MTTR) and Reopen Rate.

Flow Success Rate & Plugin Error Rate trending.

Defect Leakage post-deployment (UAT → Prod).

Knowledge Base Coverage & usage.

User Satisfaction (CSAT).

Tools & Platforms Used

Power Platform Admin Center, Solution Explorer, Monitor (Canvas).

Dataverse: Advanced Find, FetchXML Builder, XrmToolBox.
Dev: Visual Studio/VS Code, Postman, Fiddler, Browser DevTools.
ALM: Azure DevOps Pipelines, Git, Work Items.
Observability: Plugin Trace Logs, Flow Analytics, Application Insights (if wired).

Collaboration: Microsoft Teams, SharePoint, Confluence/Wiki.

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