Retail Associate

Job Description

Job Type: Full-time

Job Summary

The Retail Associate will be a key member of our team, responsible for providing exceptional customer service, assisting with daily store operations, and maintaining a welcoming environment for all crafters. This role is perfect for an enthusiastic individual with a passion for yarn and crafts (especially knitting and crochet) who enjoys helping others find inspiration and the perfect supplies for their projects.

• Customer Service:
• Greet customers warmly and provide a friendly and positive shopping experience.
• Assist customers in locating products, answering questions about yarn types, weights, tools, and craft techniques.
• Offer personalized recommendations based on customer needs and project ideas.
• Handle customer inquiries, feedback, and minor issues professionally and escalate complex issues to the Store Manager.
• Demonstrate product features and offer basic craft advice (e.g., how to read a yarn label, basic stitch explanations).
• Sales & Transactions:
• Accurately process sales transactions using the Point-of-Sale (POS) system.
• Handle cash, credit card, and gift card payments with precision.
• Explain store policies, promotions, and loyalty programs to customers.
• Encourage add-on sales and promote featured products or classes.
• Merchandising & Store Maintenance:
• Replenish shelves and displays, ensuring products are well-stocked,

• Assist with receiving and unpacking new merchandise, checking for

• Organize and maintain the backroom and storage areas.
• Ensure the sales floor, restrooms, and common areas are clean, tidy, and

• Assist with creating engaging product displays under the direction of the

• Class & Event Support:
• Provide information to customers about upcoming knitting, crochet, and

• Assist with class registrations and help direct customers to the class

• Help prepare the classroom space before and after sessions, ensuring

• General Duties:
• Adhere to all store policies and procedures, including opening and closing

• Maintain product knowledge by staying informed about new arrivals,

• Collaborate effectively with the Store Manager and other team members.
• Assist with inventory counts as needed.

Full Requirements

Education & Experience:

• High school diploma or equivalent.
• Previous retail sales or customer service experience, preferably in a specialty

• Experience with a POS system.

• Passion for Yarn & Crafts: A strong interest in and familiarity with knitting,

• Basic Knitting & Crochet Skills: Ability to demonstrate basic stitches (e.g., knit,

purl, single crochet, double crochet) and understand basic pattern terminology.

• Customer Service Excellence: A friendly, positive, and patient demeanor with a

• Communication Skills: Clear and articulate verbal communication skills to

• Interpersonal Skills: Ability to build rapport with customers and work well

• Attention to Detail: Accuracy in handling transactions and merchandising

• Basic Math Skills: Competency in performing basic calculations for sales

• Reliability & Punctuality: Dependable and able to adhere to scheduled shifts.
• Physical Stamina: Ability to stand for extended periods, bend, lift (up to 10 kg), and reach to stock shelves.