Supervisor Investment and Escrow Operation

Job description / Role

Employment: Full Time

Job purpose

To process transactions within the assigned tasks and ensure error-free smooth handling of end-to-end processing.

• Ensure thorough checking of all customer transactions received for processing.
• Check if documents are missing or require clarifications for any modality within the transaction documents.
• Ensure system entry and customer advice without any errors and in line with the transaction approval and bank's policy.
• Provide a high level of services and prepare the required MIS reports.
• Ensure delivery and accuracy of transactions processed, receipt of reports, and reporting made as per agreed service level agreements.
• Ensure complete filing and updating of records at all times for easy retrieval from the archives.
• Prepare MIS reports as required to monitor.
• Ensure business confidentiality of products and processes.
• Check the documents and prepare the necessary vouchers.

Competencies/skills

Education

Minimum bachelor's degree

Work experience

Minimum 2-3 years of banking experience or financial institutes or finance sectors

• Budgeting and forecasting - basic
• Quality assurance - basic
• Process validation - intermediate
• Service challenges - intermediate
• Service level management - intermediate
• Standard operating procedures development - intermediate
• Transaction processing - intermediate
• DIB's banking products/services operations management - intermediate

Company Industry: Finance, Investment & Asset Management

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