Sales Executive

Job Description

The goal is to exceed monthly sales targets while maintaining the highest levels of customer satisfaction and brand loyalty.

1. Sales & Lead Management

• Lead Conversion: Proactively follow up on digital leads (website, social media, etc) and manage showroom walk-ins.
• Product Expertise: Maintain an exhaustive knowledge of the vehicle lineup, including technical specifications, safety features, trim levels, and competitive advantages.

1. Financial & Administrative Coordination

• Finance & Insurance: Assist customers in navigating UAE bank finance options and insurance packages. Coordinate with in-house or external finance managers to ensure smooth approvals.
• Valuation: Coordinate with the brand new car and pre-owned department for trade-in evaluations to facilitate new car sales.
• Documentation: Ensure all paperwork, including sales contracts, RTA (Roads and Transport Authority) registration, and PDI (Pre-Delivery Inspection) forms, are completed accurately and on time.

1. Customer Experience & Retention

• Delivery Excellence: Orchestrate the Delivery Ceremony, ensuring the vehicle is in pristine condition and the customer is fully briefed on the features.
• CRM Management: Maintain an updated database in the CRM system (e.g., Salesforce, Autoline, or SAP) to track the sales pipeline and schedule follow-ups for service and renewals.
• Referral Building: Foster long-term relationships to encourage repeat business and word-of-mouth referrals.

• Minimum 58 years of sales experience in the UAE automotive industry. Experience in the sales of both brand new and second hand vehicles is an advantage.
• A valid UAE Manual or Automatic Driving License is preferred.
• Bachelor's degree in Business, Marketing, or a related field.
• Professional fluency in English is required. Arabic is a major asset for the local market.
• Soft Skills: Exceptional negotiation skills, a hunter mindset, and the ability to work under the pressure of monthly KPIs.