IT Support Engineer
Job Description
Tradition is the interdealer broking arm of Compagnie Financire Tradition and one of the world&aposs largest interdealer brokers in over-the-counter financial and commodity related products. CFT is represented in over 28 countries, employing over 2,500 people.
Traditions goal is to provide superior client services. It believes its business success is a direct reflection of its employees and recruits. As such, teamwork, creativity, reliability and integrity are components of a work ethic taken very seriously since the company was founded in 1959.
Tradition is currently seeking to appoint an IT Support Engineer to be based within the Dubai office.
Main responsibilities within the IT Support Engineer position include:
- Providing first-line support for hardware, software, network, voice, and dealer board issues.
- Setting up and managing user accounts across Active Directory, Azure, and internal applications.
- Installing and configuring PCs, laptops, tablets, monitors, and related peripherals to company standards.
- Maintaining and supporting software updates, printers, and corporate mobile devices.
- Collaborating with project teams, third-line support, and UK-based network teams as needed.
- Supporting remote users, office relocations, refurbishments, and new office fit-outs.
- Managing IT inventory, procurement, invoicing, and maintaining up-to-date asset records.
- Overseeing server room equipment, including installation and cabling, and managing employee access.
- Being flexible with working hours, including occasional on-call support and extended hours when required.
Key skills, experience and competencies required to be successful in this role:
- Strong written and verbal communication skills, with the ability to communicate clearly across all levels of the business.
- Proven ability to work well under pressure, manage multiple priorities, and meet tight deadlines.
- Solid understanding of Microsoft technologies, including Office 365, Windows 10/11, Windows Server 2019, and Microsoft SCCM / Endpoint Configuration Manager.
- Hands-on experience with PC hardware setup, maintenance, and troubleshooting.
- Familiarity with Citrix environments, change control processes, Bloomberg terminals, and Zoom is desirable.
- Experience with Trading Dealer Board systems is highly advantageous.
Tradition do not accept agency CVs. Please do not forward CVs to our employees or Talent team. Tradition are not accountable for any fees related to unsolicited resumes. The Talent team will reach out to trusted agents when required.
Please note, due to the large volume of applications for this position, only suitable candidates will be contacted. If you have not heard from us within 14 days, unfortunately, your application has been unsuccessful.
Tradition welcome all suitable applications and are an equal opportunity employer who value diversity. All employment is decided on the basis of qualifications and merit.
By applying for this role, you agree that we may retain your details on our system for a period of 6 months and may contact you for any future vacancies that may arise within the Tradition Group.