Executive - DC Customer Service
Job description / Role
Employment: Full Time
The position is responsible for maintaining and developing customer-business relationships through a strong understanding of the company products or services and knowledge of the competition. Serve as liaisons between a company and its customers, ensuring excellent customer service and customer satisfaction.Responsible for managing customer relationships, developing account plans, and delivering proposals.
Key responsibilities- Develop and implement initiatives to improve customer services.
- Analyze and summarize customer issues in order to prepare appropriate solutions or clarifications to respond to customers.
- Evaluate and prioritize customer inquiries to better serve the customers.
- Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
- Maintain history records and related problem documentations for future reference.
- Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc., when needed.
- Address customers in a professional and respectful manner.
- Take ownership of customer issues in order to follow up on outstanding requests and escalate issues when necessary.
- Maintain the internal and external customer databases.
- Analyze customer issues so as to develop tools and processes to increase customer satisfaction.
- Maintain up-to-date knowledge on customer business areas.
- Maintain broad knowledge about company's products and services.
About the Company
The Apparel Group is a global fashion and lifestyle brand conglomerate residing on the crossroads of a modern economy - Dubai, UAE. The mercurial growth in the last 17 years has been by acquiring a host of world class fashion labels from around the world - Nine West, Tommy Hilfiger, Kenneth Cole, Aldo & Tim Hortons just to name a few.
Today the group caters to thousands of eager shoppers through its over 1530 stores, 75 International brands and employing 12,000 multi cultural staff in over 4 continents. Apparel believes in turning dreams in to reality and we give everyone - our customers, our stakeholders, our employees - an equal opportunity to do so.
Apparel group has carved its strong presence not only in the UAE, Kuwait, Qatar, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Poland, Singapore, Jordan, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines.
Apply Now