Housekeeping Attendant
Job description / Role
Employment: Full Time
Company description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement.Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job description- To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meet the hotel's standards for cleanliness and presentation.
- Cleans and maintains areas of responsibility according to set standards and procedures.
- Replenish guest supplies.
- Ensure guests requests are promptly and courteously met.
- Report damage or malfunction in hotel rooms/areas to supervisor.
- Maintain equipment in a proper state of cleanliness and repair.
- Maintain a section room report as well as a daily productivity report.
- Attend daily briefings with supervisor and take on daily assigned tasks.
- Report lost and found articles to the housekeeping office immediately.
- Handle guest complaints, reporting them to supervisor immediately.
- Report unusual behavior/activities in guestrooms, floors, or public areas to supervisor.
- Record room status in allocated section accurately.
- Comply with hotel's health, safety and hygiene policy.
- Adhere to personnel grooming and hygiene standards.
- Attend meetings and training sessions as required.
- Carry out valet services when required (e.g., delivery of linen, processing laundry orders).
- Fully understand the difference in guest levels (VIPs) and room categories.
- Must adhere to all lost and found procedures.
- Proper follow-up of housekeeping standard operating procedures (SOPs).
- Must comply with all fire evacuation procedures and first aid trainings.
- Must comply with Raffles grooming standards.
- Attend proper trainings and maintain best conduct at work.
Qualifications
Your experience and skills include:
- Warm and caring personality; previous housekeeping experience is an asset.
- Ability to anticipate and focus attention on guest needs, being professional and welcoming.
- Excellent organizational skills and time management.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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