Customer Service Representative
RTC-1 Employment Services Dubai
Job description / Role
Job TypeFull Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
4000 - 5000 AED
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Automotive
Position Title: Customer Service RepresentativeEmployment Type: Full Time
Salary: up to 5,000 AED all-inclusive depending on experience and qualifications
Job Location: Dubai, UAE
About the Client:A leading Dubai-based automotive services provider, delivering roadside assistance, car registration, replacement vehicles, logistics, and international driving permits since 2003.
- Handle inbound and outbound calls professionally, providing excellent customer service.
- Respond to customer inquiries, complaints, and requests accurately and in a timely manner.
- Maintain accurate records of calls, interactions, and transactions in the CRM system.
- Follow standard operating procedures (SOPs) and call scripts while ensuring customer satisfaction.
Requirements:
- High school diploma or equivalent; bachelor’s degree is a plus
- At least 2 years relevant experience in call center, customer service, or support role within automotive services, car rentals, or transport/logistics industry
- Must have strong communication skills in English; Arabic is a plus
- Demonstrates a calm and positive approach while actively listening to customers to effectively address their needs and resolve issues.
Salary: AED 4,000 to 5,000 per month inclusive of fixed allowances.
About the Company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.
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