Guest Relations Officer

Overview of the role

As a Guest Relations Officer, you will be the first point of contact for customers across our UAE showrooms, helping deliver a consistently welcoming and high-quality experience via walk-ins, phone calls, and email enquiries. You will support the Sales Department by ensuring customer enquiries are handled efficiently, information is provided accurately, and every interaction reflects a strong quality service culture.

• Handle customer enquiries efficiently through walk-ins, phone, and email, ensuring timely follow-up and a positive customer experience.
• Welcome, meet, and greet all showroom visitors professionally, creating a strong first impression.
• Provide accurate information on products and services, and guide customers to the right support when needed.
• Support showroom coordination and ensure the reception/workstation and customer areas are tidy and fully operational.
• Log all walk-in and phone enquiries accurately in the Fastrack system.
• Prepare and submit required reports (e.g., walk-in logs, demo/test drive logs) as per agreed timelines.
• Follow QHSE rules, SOPs, and emergency/evacuation procedures, and participate in safety awareness trainings.