Facilities Operations Manager

Job Description

Role Description

The Facilities Operations Manager is responsible for managing facilities operations, infrastructure maintenance, and workplace services to ensure safe, efficient, and high-performing business environments. This role focuses on operational planning, preventive maintenance, vendor management, workplace optimization, and compliance governance while supporting organizational productivity and business continuity initiatives.

Key responsibilities include:

• Overseeing daily facilities operations, maintenance activities, and workplace support services across organizational sites
• Developing and implementing preventive maintenance schedules, infrastructure improvement programs, and operational efficiency initiatives
• Monitoring facilities KPIs, maintenance performance metrics, operational reliability indicators, workplace safety outcomes, and service delivery standards
• Collaborating with engineering, HR, procurement, security, operations, and executive leadership teams on facilities-related initiatives
• Managing vendor relationships, contractor coordination, service agreements, procurement support, and operational service contracts
• Ensuring compliance with workplace safety regulations, environmental standards, operational governance policies, and inspection requirements
• Supporting office space planning, workplace modernization, sustainability initiatives, and facilities transformation projects
• Preparing operational reports, maintenance analysis, and strategic recommendations for management review
• Driving process improvement, workflow optimization, and operational scalability initiatives across facilities management functions
• Managing facilities budgets, inventory planning, utility monitoring, and resource allocation activities
• Supporting emergency response planning, business continuity coordination, and operational risk management initiatives
• Leading facilities teams, technical workforce coordination, and cross-functional operational support activities

• Bachelor's degree in Facilities Management, Engineering, Operations Management, Business Administration, or related field
• 5–12 years of experience in facilities operations, building management, maintenance coordination, or workplace services roles
• Strong understanding of facilities management, preventive maintenance, infrastructure operations, and vendor management practices
• Experience managing CMMS systems, ERP platforms, maintenance reporting tools, and operational dashboards
• Familiarity with workplace safety regulations, environmental compliance standards, and business continuity planning is advantageous
• Excellent analytical, organizational, and problem-solving skills
• Strong leadership, communication, and stakeholder management abilities
• Ability to manage multiple operational priorities and facilities projects effectively
• Strong safety awareness, operational planning, and governance mindset
• Experience in healthcare, logistics, hospitality, manufacturing, retail, commercial property, education, or multinational corporate environments is an advantage

• Facilities operations and infrastructure management
• Preventive maintenance and workplace optimization
• Vendor management and contractor coordination
• Safety compliance and operational governance
• Leadership and workforce coordination
• Process improvement and operational efficiency
• Budget management and resource allocation
• Business continuity and facilities modernization