Technical Account Manager
Job Description
About Ranger
Ranger is the first and most advanced AI platform purpose-built for Engineering, Industrial, and Government clients. We turn decades of static documents into live, dynamic intelligence; data that powers faster bids, stronger proposals, and smarter decisions.
Our core mission is to help clients win and deliver more. While bidding and proposals are our primary focus, our platform also transforms procurement, risk management, and other complex workflows that require nuance, engineering rigor, and sector-specific expertise.This is why clients choose Ranger over generic and famous AI offerings from the well known brands.
About You
You could be an industrial engineer who knows the ins and outs of commercial bidding and proposals, or an enterprise SaaS implementation expert who understands business transformation and the friction points of software deployment. Maybe youre somewhere in between.
The common thread
Youre driven by impact, thrive at the intersection of technology and industry, and want to be part of something transformative. This role is a rare opportunity to join a globally backed, Tier-A startup in the AI space.
About the Role
Were looking for a Technical Account Manager to be the bridge between our industrial, engineering, and government clients and Rangers cutting-edge AI solutions in the GCC, and sometimes supporting our North American team.
This is a hybrid role combining strategic account management, technical deployment oversight, and deep client engagement. Your mission is to ensure that Ranger becomes not just another vendor, but an indispensable partner to our clients. You will work closely with the co-founder, Head of Partnerships, and once ready, will lead your own team.
Success Criteria:
- Successful client onboarding.
- Upsell and account expansion.
- Contract renewal.
- Own the client journey end-to-end Identify potential clients, assess fit, understand their goals, lead onboarding, oversee testing & QA, and maintain strong post-signing relationships.
- Drive seamless technical implementation Ensure deployments align perfectly with client needs and deliver measurable value.
- Be the voice of the client Translate real-world feedback into actionable insights for our product team.
- Lead transformation Help clients transition from traditional workflows to AI-enabled, data-driven processes.
- Ensure quality Rigorously test and validate solutions before deployment to protect client trust and brand reputation.
- Industrial expertise 5+ years in industrial or engineering sectors, ideally in oil & gas, manufacturing, contracting, or related industries.
- Bidding & proposals mastery Deep knowledge of commercial workflows and what it takes to win.
- Client relationship strength Proven ability to build trust and long-term partnerships.
- Detail-driven mindset Exceptional Quality Assurance and problem-solving abilities.
- Tech adaptability Eager to learn and thrive in AI/SaaS environments, even if youre coming from a purely industrial background.
- Basic understanding of ChatGPT, Gemini, and AI tools.
- Working knowledge of software/SaaS environments and how they integrate into client workflows.
- SaaS, AI, or enterprise tech deployment in industrial contexts.
- Transformation Expertise
- Familiarity with GCC industrial markets and procurement structures.
- Arabic and English fluency.
Why This Role Matters
As Ranger scales, this role is designed to evolve into a leadership position, shaping how we deliver value to clients and expanding our presence across the GCC and beyond.
Youll be part of a global team on the frontlines of industry-AI transformation, helping some of the regions largest companies operate faster, smarter, and more competitively than ever before.