[ref. c55009520] Subsidiary Administrator

Job Description

Job Description

Mission

The successful applicant will be able to demonstrate positive customer service, have good communication and organizational skills. Working in a busy environment, this varied role will suit a self-motivated individual looking for challenge and career progression who has the excellent communication skills that will be required to deal with internal and external contacts.

• Reactive and proactive order processing of customer quotes and orders
• Coordinate and oversee all office activities including Day to day Office management, Creating processes, improving office services, and implementing communication procedures
• Managing office supplies stock and placing orders, Manage inventory of office supplies, ensuring availability of necessary materials.
• Managing communication between sales, manufacturing and internal departments regarding Regrading customer Services and aftersales service
• Serve as a key point of contact for customers, Distributers , Resellers , and staff. Arrangement of customer events in house /external
• Proficient use of an ERP system
• Assessing inbound enquiries for quotation and export control screening
• Local stock Management and Arrangement and scheduling of shipments and deliveries across the GCC region
• Maintain a company calendar , schedule appointments , Scheduling of customer installation and sales visits
• Liaison with the UK business to ensure product availability to fulfil customer orders
• Development and documentation of business and quality management procedures
• Making travel and accommodation arrangements
• Preparing regular financial and administrative reports, support onboarding, and training of new employees

• Ensure proficient product and job knowledge of what is required in your role; seek training when required
• Adhere to all relevant company procedures Ensure compliance with company policies and procedures
• Handle sensitive and confidential information with utmost discretion
• Process all order and quotation requests
• Record customer complaints per the CCAR procedure and returns per the GRA procedure
• Review backorders and forecasts
• Liaise with sales, manufacturing and internal departments
• Ability to work without close supervision
• Excellent planning and communication skills. Completes tasks on time and can properly prioritize work
• Proficiency in the use of all Microsoft products, including Word and Excel
• Qualified to degree level or equivalent in a technical or commercial discipline
• Fluent spoken and written English language skills. Competent Arabic skills desired
• Organized, self-motivated, good written and verbal communication skills
• Ability to remain calm and confident in high pressure customer related environments operating to deadlines
• Excellent teamwork and collaboration skills, and contributes to a collaborative office culture, as well as being able to work independently
• Motivated to understand and learn a wide variety of business processes

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