Front Office Supervisor
Job Description
About the Job
Front Office Supervisor
Location: Abu Dhabi, United Arab EmiratesJob Type: Full-time
Times Inn is a contemporary hospitality brand built around the belief that exceptional stays are created through the right balance of comfort, quality, thoughtful design, and genuine service. Our approach combines the character of Abu Dhabi with modern hospitality standards, creating a distinctive experience for both business and leisure travelers as a 4-star hotel serving corporate and family guests.
The Opportunity
We are seeking a Front Office Supervisor to oversee daily front desk operations and ensure guests receive prompt, professional, and friendly service at every touchpoint.
What You'll Do- Supervise and support front office team during shifts
- Ensure smooth and accurate check-in/check-out processes
- Handle guest inquiries, requests, and complaints, escalating when necessary
- Monitor room availability and coordinate with Housekeeping on room status
- Train and mentor front desk agents on service standards and procedures
- Prepare shift reports and handover notes
- Ensure cash handling and billing procedures are followed correctly
What We Offer
Career development opportunities within a growing hospitality group
A collaborative and professional working environment
Who Should Apply- 2–3 years of experience in a front office supervisory or senior agent role
- Strong guest service orientation and problem-solving skills
- Good command of English (spoken and written); Arabic is an advantage
- Familiarity with hotel PMS systems
- Ability to work flexible shifts, including weekends and holidays
Apply in Confidence
If you're ready to step up and lead a front desk team to deliver great guest experiences, we invite you to apply and become part of Times Inn.