Fleet Coordinator - noon Food - Dubai

Job Description

About noon

noon is a work in progress; we're six years in, but only 5% done.

noon's mission: Every door, every day

About noon Food

Noon Food is a restaurant-first platform on the noon app, offering fair commissions, a sustainable program, and operating flexibility for the food and beverage industry in the Middle East. The most recent addition to the noon ecosystem, the noon Food mission is to revolutionize the F&B delivery landscape, firmly putting the control and success back in the hands of retailers.

What you'll do:

• Manage and support delivery associates by planning schedules, monitoring performance, addressing issues, identifying potential low performers; provide coaching, mentoring, and support to help them improve.
• Ensure daily rider login levels meet projected demand at the hub.
• Monitor logistics quality and work with the order management team to reduce delivery delays and improve on-time performance.
• Oversee fleet day-to-day operational activities to ensure a seamless customer experience.
• Proactively identify areas to improve operational efficiency through proper planning, monitoring, and resolving issues.
• Monitor rider-driven cancellations and denials by tracking trends and implementing necessary changes.
• Foster positive relationships with delivery associates to boost morale, productivity, and retention.
• Ensure riders maintain professional and courteous communication with customers, both in person and over the phone.

What you'll need:

• Bachelor's Degree in Logistics or Supply Chain Management or a similar role
• Minimum 2 years of experience in E-commerce in a related field
• Strong experience in working as a business partner in delivering better decision support and enabling strategic initiatives which help to improve organization financial performance.
• Excellent analytical skills as well as strong business acumen.
• Excellent interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders.
• Develop project program work plan and ensure compliance with relevant Stakeholders.

• We're looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.