Store Supervisor
Job Description
Summary
We are hiring a Store Supervisor to lead frontline operations and drive strategic goals in our retail environment. This role is pivotal in boosting sales performance, enhancing customer satisfaction, and improving operational efficiency. You'll oversee the daily functioning of the store, ensure compliance with company and legal standards, manage stock effectively, and support team development.As a key bridge between management and frontline staff, this position is both a leadership role and a strategic investment into long-term business growth.
Job Responsibilities- Assist the Sales Manager in overseeing all aspects of daily store operations.
- Lead and motivate the sales team to achieve and exceed allocated sales targets.
- Deliver exceptional customer service to build strong customer loyalty and retention.
- Monitor sales metrics and implement data-driven strategies to improve performance.
- Manage stock replenishment, inventory accuracy, and prevent out-of-stock situations.
- Ensure timely and accurate receipt of goods, with proper stock handling and documentation.
- Uphold company visual merchandising standards and ensure the store remains clean, organized, and visually appealing.
- Prepare staff schedules to ensure optimal coverage and workflow.
- Provide ongoing training, coaching, and performance support to team members.
- Ensure compliance with internal policies and all legal/regulatory requirements.
- Identify and resolve operational issues promptly to avoid escalation and disruption.
- Collaborate on the implementation of new processes and technologies to enhance store performance.
- Minimum 2 years of supervisory experience in a retail store environmentexperience in lottery or related industries is preferred.
- Strong knowledge of retail operations, sales strategies, stock control, and customer service best practices.
- Proven ability to lead teams, drive KPIs, and manage store-level initiatives.
- Experience in operational planning and execution, including training and scheduling.
- Excellent interpersonal and communication skills, with the ability to influence and motivate a team.
- Problem-solver with flexibility to adapt to evolving business needs.
- Familiarity with retail technologies and process improvement tools is a plus.
About the Company
The UAE Lottery (https://www.theuaelottery.ae/) is the first and only official lottery in the United Arab Emirates, regulated by the UAE government and the General Commercial Gaming Regulatory Authority (GCGRA).
The purpose of The UAE Lottery is to act within the guiding principles of the UAE and its vital role within the GCC and the World and contribute positively to the nation by supporting local communities and projects of national import.
We aim to enhance the entertainment landscape in the UAE, focusing on enriching the user experience, implementing robust responsible gaming measures and delivering socially responsible initiatives.
We aspire to build a trustworthy and aspirational lottery platform that will raise the bar and set new standards and benchmarks for global lottery programs and how they interact with the community.