Manager - Aviation Partner Solutions - Dubai

Job Description

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAEs most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!

We are currently recruiting for a Manager Aviation Partner Solutions to join our Aviation team in Dubai.

Will also support the Account Manager in the management, development, implementation, communication, and delivery of all areas of responsibilities relating to Transport, Aviation & Logistics across the group.

• Responsible for service delivery and operational excellence in their area
• Function as a direct conduit between the Account Manager and Operations Teams
• Increase engagement with relevant client stakeholders
• Understand the commercial aspects of the contract and monitor the operational management of the service
• Adhering to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and achieving the operational SLA and commercial KPIs

• Proactively manage the relationship with the client in line with the RACI matrix
• Be the first touchpoint for client representatives in line with hierarchy structures
• Manage contacts and relationships within your account portfolio, ensure the account is fully managed and relationships are developed at the relevant level
• Provide ideas on initiatives to maximize efficiencies and potential opportunities

• Analyses trends and metrics to develop and enhance solutions, processes, and programs that address inefficiencies and creating improved processes
• Measuring, validating, and testing of the effectiveness of metrics that are applied by the business to assess and drive productivity optimization
• Responsible for Management Reporting, daily deployment data and driver performance
• Drive a culture within the team, focused on operational excellence and business performance
• Motivate the team members and influence positive behavior
• Develop and implement streamlined processes to optimize workflows, reducing bottlenecks and enhancing the overall efficiency of the process
• Establish and enforce quality control measures within processes, ensuring that the project meets or exceed expectations
• Create comprehensive documentation for key processes, promoting standardization across teams

• Integrate automation tools to simplify repetitive tasks and reduce manual workload
• Engage in research to stay informed about aviation industry trends, emerging technologies, software, and best practices
• Facilitate collaboration between departments to encourage the exchange of ideas, and diverse perspectives, fostering a culture of innovation
• Working with key members of the other business units to obtain the information required to compile improvement proposals

• Minimum 5 years of experience is required
• University or College education is required
• Rostering and deployments
• Aviation (Airside) industry knowledge
• Cargo and/or Aircraft Appearance knowledge advantageous
• Own vehicle and driving license
• Operation procedure awareness
• Customer relationship management
• Effective report writing skills