Field Service Engineer

Job Summary:

To provide quality, professional and profitable after-sales support to the Emerson customer base in Middle East & Africa for all Emerson Pressure Management products

In This Role, Your Responsibilities Will Be:

• Perform routine service maintenance tasks in accordance with customer requirements and as advised by designated service lead.
• Calibration, testing, troubleshooting and diagnostics of Pressure Management Products. Strong Technical skills in assembly, testing, trouble shooting in pressure relief and regulator products
• Perform system start-up and commissioning services on various Pressure Management Products as required.
• Assembly of new equipment or repaired equipment when requested to do so.
• Be an authority of any changes as business evolves and assist with implementation as necessary for process improvements.
• Conduct Customer Service training and take ownership for customer co-ordination.
• Complete documentation of repair / testing / assembly activities - cause of failure, actions taken, parts used, labor hours, etc.
• Diligently complete timesheets, site visit reports and all other documentation in a timely manner and in line with Emerson internal procedures.
• Support Repair centers when requested to do so.
• Proactively identify Service / Product opportunities and assist the sales pursuit
• Adhere to local and international Emerson trade compliance procedures in connection with all transactions and business practices
• Adherence to all safety, quality, company rules and regulations.
• Participation and involvement in Safety, Quality and Activities Committees where requested.
• Perform any other tasks as and when assigned by the designated local service lead or by any member of the MEA service management team.

• Customer Focus: Understands and anticipates customer needs to ensure high happiness.
• Solution Oriented: You naturally look for practical ways to overcome challenges
• Strong field service background and proven experience with Pressure Relief Valves, Pressure Regulators or associated equipment
• Prepared to work out of office hours to complete the task in hand when requested to do so.
• Willing to travel extensively within MEA when requested to do so.
• Able to self-manage and make experienced-based decisions on the job
• Excellent Communications, Documentation and Service Report generation
• Excellent personal discipline

For this Role, You Will Need:

• Qualified in Engineering field (Instrumentation / Mechanical Preferred) and or Relevant experience and knowledge
• 5-10 years of experience in reputed valve industry

Preferred Qualifications that Set You Apart:

• Experience in Valves Field Service and working with industrial customers and EPC's
• Knowledge of analyzing, evaluating, diagnosing, and resolving equipment and process related problems are strongly preferred.
• The successful candidate will have excellent communication, interpersonal and customer relations skills.

Our Culture & Commitment to You!

We believe diverse teams, working together are key to driving growth and delivering business results.

Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.