Technical Lead - Salesforce

Job Description

Summary

Your expertise in Salesforce customization, integration, and administration will play a crucial role in optimizing our CRM processes and driving business growth.

Ownership & Responsibilities

Your responsibilities Include:

Salesforce Implementation and Customization:

• Lead the end-to-end implementation of Salesforce, including requirements gathering, solution design, configuration, testing, and deployment.
• Customize Salesforce to meet business needs, including creating custom objects, fields, workflows, validation rules, and page layouts.
• Collaborate with stakeholders to understand their requirements and translate them into scalable Salesforce solutions.
• Develop and maintain Salesforce data models, security settings, and access controls.

Salesforce Integration:

• Integrate Salesforce with other systems, such as marketing automation tools, ERP systems, and third-party applications, to streamline data flow and ensure data integrity.
• Design and implement data integration processes, including data mapping, extraction, transformation, and loading (ETL).
• Collaborate with integration teams to define requirements, perform system testing, and troubleshoot integration issues.

Team Leadership and Collaboration:

• Lead a team of Salesforce developers and administrators, providing guidance, mentorship, and technical expertise.
• Collaborate with cross-functional teams, including sales, marketing, and customer success, to align Salesforce functionality with business processes and objectives.
• Act as a subject matter expert on Salesforce capabilities, trends, and best practices, and provide recommendations for process improvements and system enhancements.

Documentation and Reporting:

• Document Salesforce configurations, customizations, and system processes to ensure knowledge transfer and maintain an up-to-date system documentation.
• Create reports and dashboards to provide insights into sales, marketing, and customer service performance.
• Analyze data trends and user feedback to identify opportunities for system optimization and enhanced user experience.

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Minimum of 8 years of hands-on experience in Salesforce implementation, customization, and administration.
• Strong experience with Administration, Configuration, Apex and Solution Designing
• Salesforce certifications, such as PD II, Marketing Cloud Developer, PD I, Sales Cloud Consultant, Service Cloud Consultant, Marketing Cloud Administrator
• Experience with Lightning Component Framework: Strong experience in developing Lightning Components, Aura Components, and Lightning Web Components (LWC) is preferred. Knowledge of the Lightning Design System (SLDS) and Lightning App Builder is a plus.
• Salesforce Community Cloud Experience: Knowledge of Salesforce Community Cloud and experience in building and customizing communities is preferred. Understanding of community templates, themes, and branding is a plus.
• Strong understanding of Salesforce platform capabilities, including Marketing Cloud, Sales Cloud, Service Cloud, and Lightning Experience.
• Proficiency in Salesforce customization using declarative tools (e.g., Process Builder, Workflow Rules, Validation Rules) and Apex coding.
• Experience with Salesforce integration using REST/SOAP APIs, middleware platforms (e.g., MuleSoft, Dell Boomi), and data integration tools (e.g., Informatica, Jitterbit).
• Solid understanding of data management and security best practices within Salesforce.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues and provide innovative solutions.
• Strong leadership and team management skills, with the ability to guide and motivate a team of Salesforce professionals.
• Effective communication and collaboration skills, with the ability to interact with stakeholders at all levels and translate business requirements into technical solutions.

1. Higher Level Salesforce Certifications: Additional Salesforce certifications such as Salesforce Technical Architect, System Architect, Application Architect.
2. Agile Methodology: Familiarity with Agile development methodologies, such as Scrum or Kanban, is preferred. Experience working in an Agile environment and participating in Agile ceremonies is an advantage.
3. Salesforce Mobile Development: Experience in developing mobile applications using Salesforce Mobile SDK or other mobile development frameworks is desirable. Knowledge of mobile development best practices and considerations for offline access is a plus.
4. Continuous Integration/Continuous Deployment (CI/CD): Experience with CI/CD practices and tools such as Salesforce DX, Git, Jenkins, or CircleCI is preferred. Knowledge of source control management and release management processes is an advantage.
5. Data Modeling and Architecture: Understanding of data modeling concepts and database design principles in Salesforce is preferred. Familiarity with data architecture best practices, data governance, and data security in Salesforce is a plus.

1. Strong Communication and Collaboration Skills: Excellent verbal and written communication skills are essential for effectively collaborating with business stakeholders, technical teams, and end-users. The ability to explain complex technical concepts to non-technical stakeholders is highly valued.
2. Problem-Solving and Analytical Thinking: Strong problem-solving skills and the ability to analyze complex business requirements and translate them into technical solutions are crucial. A proactive and analytical approach to troubleshooting and issue resolution is preferred.
3. Ability to work effectively in a team environment.
4. Strong attention to detail and the ability to work independently.
5. Strong Leadership skills the ability to influence and inspire across multiple teams and job functions.
6. Flexible, resilient, constructive, organized, and reliable
7. Strong project management skills

Where You'll Work

• Customer Success: Always delight our customers.
• Trust: Rely on each other.
• Integrity: Do the right thing, every time.
• Collaboration: Share resources and work together.
• Innovation: Keep creating solutions and finding better ways.
• Inclusion: Support a diverse community where we all belong.
• Accountability: Be responsible for your success and failure.