Team Leader - Document Control & Quality Assurance (Emirati Talent)

Job Description

Job Purpose

To lead and supervise a team of QA Officers responsible for the review, sorting, and remediation of customer and corporate documentation. The role ensures compliance with internal policies and regulatory requirements through effective workflow management and quality assurance oversight.

Key Responsibilities

Team Supervision & Workflow Management:

Manage day-to-day operations of document review and remediation activities.

Allocate work and monitor task progress to ensure timely and accurate completion.

Guide team members in reviewing corporate, customer, and business banking files in accordance with checklists and standards.

Quality Assurance Process:

Conduct spot checks and second-level reviews to ensure consistency and compliance.

Support the Manager in implementing quality control protocols and identifying process gaps.

Stakeholder Coordination:

Coordinate with relevant business units, compliance teams, and operations to resolve discrepancies or missing documents.

Escalate high-risk or non-compliant cases to the Manager with appropriate justifications.

Reporting & Documentation:

Maintain detailed records of remediation progress and QA results.

Prepare periodic team performance reports, exception logs, and remediation status summaries.

Review Daily monitoring report to ensure all types of accounts opened previous business day (digital and assisted) docs. are reviewed and confirm.

Review and confirm daily BPM report and in case of any non- submission case(s) to escalate to respective business unit for resolution

Education

Bachelor's degree in business management, Administration, Records Management, Information Management or Equivalent.

Work Experience

Minimum 5+ years of experience in handling of the same role

Emirati Talent is preferred for this role.