Project Manager Medical Provider Management

Job description / Role

Employment: Full Time

What you do:

Responsibilities

Key responsibilities will include, but are not limited to, the following:

• Drive planning and delivery of workstreams of regional projects in Africa, working in close collaboration with the Regional Head of MPM MEA, Local Medical Provider Managers and Head of Central Provider Management & Governance plus MPM central teams, in support of MPM's strategic ambition and AzP growth initiatives.
• Collaboration with wider MPM function and other stakeholders across the business.
• Review and oversee the expansion and optimization project of the medical provider network across Africa, ensuring the right balance between quality, cost-efficiency, and service coverage.
• Lead initiatives to enhance existing network agreements and identify opportunities for new provider partnerships.
• Implement strategies to streamline network operations, reconciliations, provider payments and improve provider relationships.
• Support the implementation of objectives and drive the strategy set by the MPM.
• Work closely with internal teams (PMO, Operations, Claims Edits, Network Operations, Software Development, and Compliance) and relevant regulators to ensure timely and successful project delivery.
• Monitor project progress, identify potential risks, and implement risk mitigation strategies.
• Maintain detailed records of project activities, progress, and outcomes within MPM scope and escalate as needed.
• Provide regular updates to management on the status of all assigned projects.

• Work or lead on projects (Global, Regional, Local Regulatory) as required for the business continuity in the region.
• Should be able to deliver on targets set locally, regionally and globally.
• Responsible for implementing the Local & Regional DOAP (Delegation of Authority Policy).
• Provides weekly and monthly reports to the manager and daily updates on priority matters.
• Adapt to the entire Allianz Partners Technical Infrastructure within all lines of businesses required for successful delivery of the assigned objectives and tasks.
• Communicate regularly, effectively and efficiently with regional and central teams, MPM management, senior management and other stakeholders to inform key business decisions.
• Establish internal and external stakeholder requirements and incorporate these into project plans and Target Operating Model components as required.
• Other activities or special projects as directed or assigned by Regional Head of MPM MEA and Global Head of MPM from time to time.
• The incumbent must be capable of traveling across Africa region as required for the business.

Project Management:

• Manage all aspects of medical network projects in Africa from initiation through to completion, including planning, execution, monitoring, reporting and closing.
• Develop and maintain detailed project plans, timelines, and budgets to ensure successful project delivery.
• Coordinate with cross-functional teams to ensure alignment of goals, deliverables, and timelines.

Stakeholder Management:

• Build and maintain strong relationships with key stakeholders, including healthcare providers, government authorities, and internal teams.
• Serve as the primary point of contact for medical network-related inquiries and concerns for Africa.
• Establish internal and external stakeholder requirements and incorporate these into project plans and Target Operating Model components as required.
• Proactively innovate and collaborate within the MPM function, and collaborate across AzP departments to drive delivery.
• Act as a key representative of the MPM function and ensure an open flow of communication with other business units with which MPM interacts, including New Business Projects, Ops and Sales/CRM functions.

Data review & reporting:

• Utilize data and analytics to assess network performance and identify areas for improvement.
• Develop reports and presentations for senior management, highlighting key performance indicators (KPIs), challenges, and opportunities.
• Drive decision-making through data insights to optimize provider pricing models and service delivery.
• Develop and support delivery of regular (weekly and monthly) dashboards and reporting on delivery against plan to MPM senior management, plus client reports when required.
• Ensure effective governance exists across the function to include reporting, regular standups, steering committees, and GEC/board level updates when required.

Regulatory Compliance:

• Ensure the medical network is compliant with local regulations, healthcare standards, and legal requirements across various African countries and escalate to regional MPM as needed.

What you bring:

• Deep understanding of African geography, local industry knowledge, healthcare systems, medical networks, and regulations.
• Strong communication and project management skills.
• Ability to manage complex, multi-country projects and collaborate with diverse teams.
• Bachelor's degree in Healthcare Management, Business Administration, Project Management or a related field.
• 3-5 years proven experience in project management, preferably in insurance, financial services industry.
• Knowledge of health insurance, travel insurance, medical assistance, third party administration preferable.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to collaborate effectively with stakeholders across departments and manage cross-functional teams.
• Exceptional communication and interpersonal skills.
• Physically fit to carry out duties.
• Logical thinking mindset and ability to solve problems.
• Strong communication (verbal and written), presentation and interpersonal skills.
• Fluent in written and verbal English and Arabic; other languages are an advantage.
• Analytical skills: data-driven decision-making skills and financial acumen.
• Able to use a range of standard (Microsoft Office) and non-standard IT applications to support and enhance the work.
• Legally permitted to work in the country of operations.
• Flexibility and ability to work autonomously.
• Willingness and ability to travel internationally and stay in different countries as needed for project execution.
• Languages: proficiency in English and French (additional languages spoken across Africa are a plus) and Arabic preferable.
• Travel: willingness to travel across Africa as required.
• Problem-solving and decision-making abilities.
• High level of adaptability and resilience in a dynamic environment.
• Cultural sensitivity and ability to work in diverse environments.

Company Industry: Insurance

About the Company

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