Senior Relationship Officer

Job Description

Please note that to comply with Emiratisation, our client is required to hire a UAE National for this position.

Kinetic is working with a leading Bank who are hiring a Senior Relationship Banking Officer to be based in Al Dhafra, Abu Dhabi.

Key aspects of the role include:

• Delivering advanced branch banking and customer service support.
• Handling complex and high-value cash and non-cash transactions.
• Supporting priority customers and maintaining strong client relationships.
• Managing escalated customer requests and resolving service issues efficiently.
• Assessing customer needs and recommending suitable banking solutions.
• Ensuring compliance with internal policies, operational controls, and regulatory requirements.
• Maintaining high service quality standards and operational accuracy.
• Identifying business development and cross-selling opportunities.

To be successful you will need to meet the following:

• To comply with Emiratisation, our client is required to hire a UAE National for this position.
• Minimum qualification: Diploma or higher (high school not accepted)
• Must be willing to work in mall/shift-based branches (6 days per week, 6 hours per day) with rotating shifts.
• Minimum 4 years experience in retail or branch banking, customer service, or banking operations.
• Strong knowledge of banking products, branch operations, KYC/AML, compliance, and transaction processing.
• Experience handling priority clients, escalations, and high-value or complex transactions.
• Proficient in banking systems, digital channels, and Microsoft Office.
• Strong communication, multitasking, and time management skills.
• Excellent written and oral communication skills.
• Applicants should be available for face-to-face interviews in the location mentioned above.

***We check all applications and suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.***