[ref. d11291500] Principal Lead- Data Platforms Operations

Job Description

Job Description

Overall objectives

The candidate will act as a key liaison between technical teams and business stakeholders to ensure operational excellence and continuous improvement.

• Ensure high availability and performance of data platforms across on-premise and cloud environments.
• Conduct regular service review meetings with business lines to discuss incidents, problems, and service performance.
• Lead incident and problem management processes, including root cause analysis and resolution tracking.
• Coordinate with infrastructure, Data platforms, and Data Engineering teams to resolve operational issues.
• Implement and enforce operational best practices, including change management and release governance.
• Support audit and compliance requirements related to production operations.
• Drive continuous improvement initiatives to enhance platform stability and service quality.
• Provide leadership and mentorship to production support team members.

• Drive continuous improvement in productions processes frameworks
• Strong engagement with the wider bank's service management teams for operational and process improvisation objectives

Qualifications

• 12+ years of experience in production support and operations management for enterprise data platforms.
• Strong knowledge of data platform technologies including Cloudera, Azure Databricks, Power BI and Informatica.
• Experience in incident and problem management frameworks (e.g., ITIL).
• Proficiency in monitoring tools and operational dashboards.
• Excellent communication and stakeholder management skills.
• Ability to lead service review meetings and drive resolution of complex issues.
• Strong analytical and troubleshooting skills.
• Experience in banking or financial services industry is preferred.