Service Manager | Real Estate | AFET
Job description / Role
Employment: Full Time
About Al-Futtaim Group
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare, employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.Al-Futtaim Group's entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
The Service Manager is responsible for overseeing and leading the service department within the organization, with a focus on security systems, ELV (extra-low voltage), audio-visual (AV), and building management systems (BMS). This role ensures the efficient and high-quality delivery of services to clients, ensuring that the department meets both performance and revenue targets while driving continuous improvement and customer satisfaction.
Working closely with senior leadership, the Service Manager aligns service operations with overall business goals and fosters a culture of excellence, accountability, and innovation within the team.
What you will do- Service delivery management
- Client relationship management
- Service contract implementation support
- Operations and incident management
- Team and vendor coordination
- Quality assurance and continuous improvement
- Budgeting and resource management
- Compliance and security
- Reporting and analysis
- Strong leadership and people management skills, with the ability to inspire and motivate teams
- Excellent problem-solving, negotiation, and conflict resolution abilities
- Strong financial and budget management skills
- Excellent communication skills, both written and verbal
- Analytical mindset with the ability to analyze data and implement actionable improvements
- Strong organizational and time-management skills
- Report writing skills
- Ability to motivate and provide technical guidance to subcontractors and technicians
- Knowledge of site work and HSE procedures
- Ability to sustain a positive teamwork environment
- Proficiency in MS Office, Windows OS, and AutoCAD
- Knowledge of field-testing procedures and field test equipment
- Knowledge of site work safety procedures
- Ability to work under pressure
- Good time management skills
- Knowledge of incident management ticketing systems
- Strong understanding of systems integration technologies (cloud, network, infrastructure, software, security)
- ITIL certification or equivalent service management experience
- Ability to manage multiple clients, vendors, and projects concurrently
- Ability to adapt to changing business needs and market conditions
- Customer-focused with a passion for delivering top-quality service
- Strong decision-making skills
- Proactive, with a continuous improvement mindset
- Ability to adapt to changing business needs and market conditions
What equips you for the role
Minimum qualifications and knowledge:
Bachelor's degree in Electronics / Electronics & Communication Engineering or equivalent related qualification and good knowledge of operations management.
Experience:
Minimum of 10-15 years of experience in service management, customer service, or a related field, with at least 3 years in a leadership role.
Proven track record of managing a high-performing service team and delivering exceptional service to clients.
Highly knowledgeable person on security systems law, regulation, and compliance of various emirates like ADMCC, SIRA, Sharjah, Ajman, UAQ, RAK, Fujairah Police CCTV rules, regulations, and NOC process.
About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.
The engineering arm operates in the UAE, Qatar, Saudi Arabia, and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure, and digital transformation.
The technologies division provides complete business solutions to large, medium, and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions, and managed services.
These solutions are further complemented by services that include project management, installation, testing, commissioning, and after-sales maintenance contracts.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region.Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario.The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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