Telecom Engineer Mobile Network Operation IT Troubleshooting

Job description / Role

Employment: Full Time

Key responsibilities:

Network operations & maintenance:

• Monitor, maintain, install, and optimize mobile telecom network performance including radio access networks (RAN), core networks, VSAT, fiber optics, and transmission systems.
• Conduct routine inspections, preventive maintenance, installation, replacement, and performance tuning of network equipment.
• Ensure compliance with industry standards and company policies for network operations.

Field operations support:

• Perform onsite installation, configuration, and commissioning of telecom equipment.
• Troubleshoot and resolve network issues in the field including signal interference, connectivity problems, and hardware or software malfunctions.
• Collaborate with NOC, field technicians, and contractors to ensure timely resolution of network outages and service disruptions.

IT troubleshooting & support:

• Diagnose and resolve IT-related issues affecting network operations including server, database, VSAT systems, and software application problems.
• Provide technical support for network management systems (NMS) and operational support systems (OSS).
• Implement and maintain IT security measures to protect network infrastructure from cyber threats.

Project management:

• Participate in network expansion and upgrade projects including site surveys, equipment deployment, and system integration.
• Coordinate with vendors and suppliers to ensure timely delivery of equipment, parts, and services.
• Document project progress, technical specifications, and operational procedures.

Reporting & analysis:

• Generate reports on network performance, incident resolution, and maintenance activities.
• Analyze network data to identify trends, root causes of issues, and opportunities for improvement.
• Provide recommendations for enhancing network reliability and efficiency.

Customer support:

• Act as a technical point of contact for escalated customer issues related to network performance.
• Work closely with customer support teams to ensure timely and effective resolution of customer complaints.

Requirements

Professional experience:

• Minimum of 5 years of experience in mobile telecom network field operations and IT troubleshooting.
• Proven experience with 3G/4G/5G technologies, RAN, core networks, fiber optics, and transmission systems.
• Strong knowledge of network protocols, IT systems, and cybersecurity practices.
• Hands-on experience with network monitoring tools and diagnostic equipment.

Skillset required:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Proficiency in using network management software and IT troubleshooting tools.
• Willingness to travel to field sites as needed.

Certifications (preferred):

• CCNA, CCNP, or equivalent networking certifications.
• ITIL or similar IT service management certification.
• Vendor-specific certifications (e.g., Ericsson, Nokia, Huawei) are a plus.

Education:

• Bachelor's degree in Telecommunications, Electrical Engineering, Computer Engineering, or a related field.

Key skills

Accounts reconciliation, collection, customer service, drafting, documentation, Asp.Net MVC

Company Industry: Education

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