Data & Analytics Technical Services Analyst

Job Description

Location: DUBAI or South Africa

Job Purpose

The role ensures reliable, secure, and efficient delivery of data analytics services that enable business intelligence, reporting, and advanced analytics capabilities across the organization. This position serves as a key technical resource, working closely with data engineers, analysts, and business users to troubleshoot issues, implement solutions, and ensure alignment with data governance and IT standards.

Job Requirements

• Bachelors degree in information systems, Computer Science, Data Analytics, Engineering, or a related technical/business field.
• 5+ years of experience in Business Intelligence and/or Business Analysis, including end-to-end implementation of BI systems mainly with SAP BW and Microsoft Fabric.
• Proven track record of leading BW/BI activities independently, especially in large-scale or multi-regional projects
• Strong experience in requirements gathering, functional design, data modelling, and analytics solution delivery.
• Hands-on experience in working with business stakeholders across functions such as Finance, Commercial, Supply Chain, and Manufacturing
• Demonstrated experience in driving user acceptance testing (UAT) and managing cross-functional project teams
• Experience in working within regulated environments (e.g., pharmaceutical, healthcare, or similar industries) is preferred
• Strong understanding of Business Intelligence platforms and tools mainly Power BI, SAP BW and Microsoft Fabric.
• In-depth knowledge of data warehousing concepts, data modelling, SQL and ETL processes.
• At least 3+ years of experience in SAP CDS Views development.
• Strong knowledge of SAP HANA, ABAP, and OData services.
• Solid grasp of KPI development, dashboarding, and reporting frameworks.
• Familiarity with SDLC methodologies, especially in Agile or hybrid environments.
• Understanding of business process mapping and translating business needs into technical specifications.
• Knowledge of data governance, quality management, and compliance standards in enterprise data environments.
• Experience in managing or interacting with cloud-based analytics platforms like Azure and Microsoft Fabric.

Key Performance Areas

• Lead the full lifecycle of Business Intelligence system implementationfrom planning and requirement gathering to deployment and post-go-live support across the EMENAC region.
• Ensure alignment of BI solutions with regional and global data strategies, incorporating scalability, reusability, and long-term support considerations.

• Conduct detailed workshops with business stakeholders to capture, analyse, and validate functional and non-functional requirements.
• Document current-state and future-state business processes, identifying gaps and opportunities for improvement to inform solution design.

• Lead and manage the entire process of translating business needs into BI solutions through functional specifications and solution mapping, ensuring alignment with enterprise architecture and business requirements.
• Independently oversee all BI/BA activities across the project lifecycle, ensuring successful delivery within scope, time, and quality expectations, while minimizing the need for supervision.
• Ensure seamless integration of BI solutions by collaborating with business stakeholders and technical teams, addressing both functional and non-functional requirements throughout the process.
• Provide expert guidance to the team on BI/BA best practices, ensuring consistent, high-quality output in all project phases.

• Define, document, and validate business KPIs, analytics requirements, reports, and dashboards to support informed decision-making, ensuring alignment with user needs and business objectives.
• Prepare and maintain comprehensive business and functional requirement documentation, obtaining formal sign-off from stakeholders to ensure clarity and agreement.
• Provide first-level design recommendations for BI solutions, ensuring they meet business requirements, user expectations, and align with the overall system architecture and goals.

• Track and monitor requirements throughout the Software Development Life Cycle (SDLC) to ensure scope, quality, and alignment.
• Facilitating seamless knowledge transfer to development and testing teams, providing ongoing support to ensure accurate understanding and execution.

• Drive User Acceptance Testing (UAT) by collaborating with business users to define test scenarios, ensuring successful validation of solutions.
• Maintaining and overseeing the Data Warehouse environment, ensuring that all related interfaces and integrations function seamlessly and meet business requirements.

• Ensure strict adherence to internal IT Quality Standard Operating Procedures (SOPs), including documentation, testing, validation, and audit readiness.

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