Fragrance Consultant - Valentino

Job description / Role

Employment: Full Time

Inspire | Exhilarate | Delight

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.

• Represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members
• Generate sales, while achieving line and sales targets, using fragrance and ensure all sales and operational policies are followed
• Maintain a solid and accurate customer database to build strong relationships with customers and create future potential selling opportunities
• Promote the Group's loyalty program (MUSE) and increase enrollment rate and new customer acquisition
• Have an understanding of brand's online offers and activities
• Participate in the brand's events when required inside or outside the store and push fragrance sales during events, promotions, and launches
• Be flexible to support other stores and team members when required
• Stay ahead of latest trends, products, and competitors
• Customer centricity:
• Take ownership of the customer's experience by delivering an exceptional service and bringing to life the brand's customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert advice, proactively catering to customers' needs, interests, and preferences
• Demonstrate usage and benefits of various brands and products in alignment with the retail policies
• Use clienteling techniques and tools to virtually connect with customers, build one-on-one relationships based on trust to drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.
• Operational excellence:
• Maintain all operating standards by ensuring merchandising levels, stock replenishment, and organizing display as per the brand's VM guidelines
• Report stock shortages using the stock order form and ensure stock receipt as per set procedures
• Generate and maintain daily sales reports, post launch sales tracking, and sell-out tracking at store level
• Prepare and process e-commerce orders' fulfillment from the store within the set SLAs in terms of time and quality
• Demonstrate understanding of the available technological tools and use them to enhance the customer experience both in and out of the store (Clienteling app, OMS, etc.)
• Attend all kinds of product and product knowledge trainings provided by the brand, company (levelled at Chalhoub University) and on Axonify in order to improve their performance and skills

• Previous fragrance experience
• Strong retail background
• Good English communication skills

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We invite all applicants to apply

It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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